Member Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Member Service Representative to join our team at the State Universities Retirement System of Illinois. As a key member of our team, you will provide exceptional service to our members, employers, and outside entities regarding SURS benefits.
Key Responsibilities- Provide customer service to members, employers, and outside entities regarding SURS benefits
- Serve as a liaison between the Call Center and other departments
- Bring a desire to continuously learn and assist others
- High school diploma or equivalent
- Any one or combination totaling three (3) years (36 months) from the categories below:
- College coursework in business administration, communications, public relations, or a closely related field
- Work experience in customer service or office administrative support
- Applied knowledge of computers
- Skill in verbal and written communication
- Ability to learn and apply the rules, policies, and practices of the retirement system and other state and federal governmental agencies
- Ability to work with a diverse member base
- Ability to deal with the members, annuitants, and agencies in a friendly manner to achieve positive customer service
- Ability to work well with others during conversations, projects, meetings, or other collaborations
- Strong analytical thinking skills
- Detail-oriented
- Mathematical background
- Excellent phone etiquette
- Strong written and verbal communication skills
- Desire to learn, grow and contribute to the team and organization
- Desire to assist others during important life transitions
- Ability to appropriately handle confidential or sensitive information
- Self-motivator
- Strong organizational skills
- Insurance benefits, including medical, vision and dental
- Participation in SURS retirement plan
- Paid vacation, sick leave and 11 paid holidays
- Paid Parental Leave after six months of employment
- Casual/business casual attire (dependent on job duties)
- Flexible work environment
To apply for this position, please click the apply button at the top of this job posting. Fill in the online application and attach a copy of your resume and cover letter.
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