Member Service Representative

2 weeks ago


Champaign, Illinois, United States State Universities Retirement System of Illinois Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at the State Universities Retirement System of Illinois. As a key member of our team, you will provide exceptional service to our members, employers, and outside entities regarding SURS benefits.

Key Responsibilities
  • Provide customer service to members, employers, and outside entities regarding SURS benefits
  • Serve as a liaison between the Call Center and other departments
  • Bring a desire to continuously learn and assist others
Requirements
  • High school diploma or equivalent
  • Any one or combination totaling three (3) years (36 months) from the categories below:
    • College coursework in business administration, communications, public relations, or a closely related field
    • Work experience in customer service or office administrative support
  • Applied knowledge of computers
  • Skill in verbal and written communication
  • Ability to learn and apply the rules, policies, and practices of the retirement system and other state and federal governmental agencies
  • Ability to work with a diverse member base
  • Ability to deal with the members, annuitants, and agencies in a friendly manner to achieve positive customer service
  • Ability to work well with others during conversations, projects, meetings, or other collaborations
Preferred Qualifications
  • Strong analytical thinking skills
  • Detail-oriented
  • Mathematical background
  • Excellent phone etiquette
  • Strong written and verbal communication skills
  • Desire to learn, grow and contribute to the team and organization
  • Desire to assist others during important life transitions
  • Ability to appropriately handle confidential or sensitive information
  • Self-motivator
  • Strong organizational skills
Benefits
  • Insurance benefits, including medical, vision and dental
  • Participation in SURS retirement plan
  • Paid vacation, sick leave and 11 paid holidays
  • Paid Parental Leave after six months of employment
  • Casual/business casual attire (dependent on job duties)
  • Flexible work environment

To apply for this position, please click the apply button at the top of this job posting. Fill in the online application and attach a copy of your resume and cover letter.



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