Front Office Administrative Assistant
2 weeks ago
We are seeking a highly skilled and detail-oriented Front Office Administrative Assistant to join our team at FYZICAL Therapy and Balance Centers. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and ensuring the smooth operation of our daily activities.
- Handle patient scheduling, appointments, and multi-phone line responsibilities.
- Gather new patient data and keep track of all patient referrals.
- Disseminate information to patients and act as a go-between for patients and physicians.
- Send and keep a log of all reports sent to doctors.
- Collect all payments and verify insurance.
- Collect and distribute mail to the proper areas and people.
- Send benefits paperwork to billing companies.
- Handle all scheduling and ensuing communication.
- Answer phones and act as a patient liaison, answering any questions from potential or current patients.
- Schedule patients and coordinate evaluations, re-evaluations, appointment reminders, and cancellations.
- Collect new patient intake information and track all clinic referrals.
- Fax reports to physicians and keep a log of incoming reports.
- Verify insurance and track insurance-covered visits, taking co-payments.
- Check mail and keep track of Explanation of Benefits sent from mail and fax to the billing company.
- Communicate with the office manager and clinicians about scheduling and patient arrival.
Required Skills:
- High school diploma or equivalent (GED); college degree a plus for advancement.
- Valid driver's license and reliable transportation.
- Great communicator and multi-tasker, detail-oriented.
- Positive attitude, good work ethic, integrity, and empathetic toward people in pain.
- Excellent at handling details, communicating, and multitasking.
- Great demeanor, strong integrity, and compassion.
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