Front Office Administrative Assistant

4 weeks ago

Lake Success, United States FYZICAL Therapy and Balance Centers Full time
Job Description

We are seeking a highly skilled and detail-oriented Front Office Administrative Assistant to join our team at FYZICAL Therapy and Balance Centers. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and ensuring the smooth operation of our daily activities.

  • Handle patient scheduling, appointments, and multi-phone line responsibilities.
  • Gather new patient data and keep track of all patient referrals.
  • Disseminate information to patients and act as a go-between for patients and physicians.
  • Send and keep a log of all reports sent to doctors.
  • Collect all payments and verify insurance.
  • Collect and distribute mail to the proper areas and people.
  • Send benefits paperwork to billing companies.
  • Handle all scheduling and ensuing communication.
  • Answer phones and act as a patient liaison, answering any questions from potential or current patients.
  • Schedule patients and coordinate evaluations, re-evaluations, appointment reminders, and cancellations.
  • Collect new patient intake information and track all clinic referrals.
  • Fax reports to physicians and keep a log of incoming reports.
  • Verify insurance and track insurance-covered visits, taking co-payments.
  • Check mail and keep track of Explanation of Benefits sent from mail and fax to the billing company.
  • Communicate with the office manager and clinicians about scheduling and patient arrival.

Required Skills:

  • High school diploma or equivalent (GED); college degree a plus for advancement.
  • Valid driver's license and reliable transportation.
  • Great communicator and multi-tasker, detail-oriented.
  • Positive attitude, good work ethic, integrity, and empathetic toward people in pain.
  • Excellent at handling details, communicating, and multitasking.
  • Great demeanor, strong integrity, and compassion.

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