Customer Service Representative

16 hours ago

Hilton Head, South Carolina, United States Signature Flight Support Corporation Full time
Job Summary

Signature Flight Support Corporation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Fixed Base Operation (FBO), you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide top-notch customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with our team to ensure seamless communication and coordination, ensuring that all client needs are met.
  • Process customer transactions, including fuel sales, parking, and other services, accurately and efficiently.
  • Maintain a thorough knowledge of our facilities, services, and surrounding areas, providing clients with expert recommendations and guidance.
  • Assist with administrative tasks, such as data entry, filing, and record-keeping, as needed.
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum of 18 years of age; valid state license required where applicable.
  • Professional appearance and strong communication skills, both written and verbal.
  • Ability to work flexible schedules, including nights, weekends, and holidays, as needed.
  • Ability to lift light to moderately heavy items, up to 50 pounds, as required.
  • Ability to read and understand company policies, procedures, and safety protocols.
Preferred Qualifications
  • Three to six months of experience in aviation, FBO, hospitality, or customer service; knowledge of radio procedures and protocols a plus.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.
What We Offer

Signature Flight Support Corporation offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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