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Marketing Representative In House
2 months ago
Hilton Grand Vacations is seeking a highly motivated and customer-focused Marketing Representative In House to join our team. As a key member of our sales and marketing team, you will be responsible for generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
Key Responsibilities- Generate leads and book qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
- Provide exceptional customer service to all guests, projecting a professional company image.
- Conduct pre-arrival calls to owners, renters, and exchangers to confirm appointments and improve show rate.
- Complete required paperwork accurately and completely for each tour.
- Check availability to ensure tour waves are not overbooked.
- Ensure guests meet minimum eligibility for gifts and follow gifting procedures to ensure costs are met monthly.
- Provide location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
- Distribute only HGV-authorized information, collateral, and materials.
- Maintain location operating standards.
- Experience in customer service for at least a year is vital.
- Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Professional verbal, interpersonal, guest relations, and etiquette skills.
- Proficiency in English is required (speak, read, write).
- Minimum of 2+ years experience selling and booking tours, activities, concierge services.
- 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
