Hybrid Call Center Representative

7 days ago


La Palma, California, United States ADP Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Hybrid Call Center Representative. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients, resolving their issues, and ensuring their satisfaction with our services.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and chat
  • Resolve client issues and concerns in a professional and courteous manner
  • Collaborate with internal teams to deliver seamless client experiences
  • Continuously update knowledge and skills on payroll, compliance, and ADP technology
  • Work in a metrics-driven environment, meeting productivity and quality standards
Requirements
  • At least one year of experience in customer service or HR/HRIS with systems experience
  • Ability to work overtime during peak seasons
  • Fluency in English and Spanish is a plus
What We Offer

As a Hybrid Call Center Representative at ADP, you will enjoy a competitive salary of $27.98/hour, plus a range of benefits, including medical, dental, vision, life insurance, and more. You will also have opportunities for career growth and development, as well as a chance to make a meaningful impact on our clients' businesses.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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