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Leasing Operations Supervisor
2 months ago
Position Title: Call Center Leasing Manager
Company Overview:
Friendly Franchisees Corporation is a dynamic and expanding private enterprise operating within the restaurant and real estate sectors. We are in search of a driven and skilled Call Center Leasing Manager to lead our call center operations dedicated to leasing our real estate assets. This pivotal role is crucial for achieving our leasing objectives while delivering outstanding customer service to potential tenants. The ideal candidate will possess a robust background in leasing, call center oversight, and a commitment to nurturing and developing a high-achieving team.
Key Responsibilities:
1. Call Center Oversight:
- Manage the daily functions of the leasing call center, ensuring that all leasing inquiries and leads are addressed promptly and effectively.
- Formulate and execute strategies to enhance lead conversion rates and fulfill leasing goals.
- Track call center performance metrics, providing regular updates to upper management.
2. Leasing Assistance:
- Support the management of all leasing processes, including property showings, application processing, and ensuring timely completion of all documentation.
- Conduct property tours for prospective tenants, emphasizing features and advantages to encourage leasing.
- Lead initiatives aimed at tenant retention, including organizing community events and managing lease renewals.
3. Customer Relations:
- Deliver exceptional customer service by addressing tenant inquiries, resolving issues, and fostering positive relationships with residents.
- Ensure that all prospective tenants experience outstanding service throughout the leasing journey.
4. Marketing and Outreach:
- Assist in the creation and implementation of marketing strategies to attract potential tenants, including social media initiatives, open houses, and promotional events.
- Collaborate with management and the marketing team to align leasing strategies.
- Ensure accuracy and currency of all advertisements across various platforms.
5. Administrative Responsibilities:
- Maintain precise leasing records, process rental applications, and assist in preparing leasing reports.
- Compile and submit regular reports on a weekly, daily, and monthly basis.
- Review phone call recordings to uphold quality standards.
6. Compliance and Best Practices:
- Ensure adherence to all leasing and fair housing laws, regulations, and company policies.
- Stay updated on industry best practices and implement them to improve call center efficiency and effectiveness.
7. Team Development:
- Lead, train, and mentor a team of leasing agents, ensuring they possess the necessary skills and knowledge to excel.
- Conduct regular performance evaluations and provide constructive feedback to enhance individual and team performance.
- Foster a positive and collaborative work environment that inspires the team to achieve their objectives.
Qualifications:
- Experience: A minimum of 2 years in leasing or property management is required, with at least 3-5 years in call center management and leasing roles. A minimum of 3+ years as a Regional Manager in Multifamily is preferred.
- Software Proficiency: Experience with YARDI property management software is highly preferred.
- Bilingual: Proficiency in Spanish is required.
- Education: A high school diploma or equivalent is required; a Bachelor's degree in Business, Real Estate, or a related field is preferred.
- Communication Skills: Strong verbal and written communication skills are essential.
- Customer Service: Proven ability to deliver high-quality customer service.
- Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple tasks effectively.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with property management software.
- Team Player: Ability to work effectively within a team environment.
- Flexibility: Willingness to work flexible hours, including weekends and evenings as needed.
- Leadership: Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Analytical Skills: Ability to analyze data and metrics to inform decision-making and strategy development.
- Problem-Solving: Strong problem-solving abilities with a focus on continuous improvement.
Work Environment:
- Schedule: Full-time, Monday to Friday, with occasional extended hours as required.
- Salary: $70,000 - $80,000 per year
Equal Employment Opportunity (EEO) Statement:
Friendly Franchisees Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.