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Account Services Representative
2 months ago
Position Title: Client Service Representative
Job Overview:
The Client Service Representative plays a crucial role in delivering exceptional customer support and maintaining existing client accounts while actively pursuing new business opportunities. This position is essential for ensuring our clients receive top-notch service and support.
Key Responsibilities:
- Engage in proactive outreach to both established and prospective clients through telephone and field visits.
- Assess client satisfaction levels and gather feedback regarding service performance.
- Maintain accurate and up-to-date client protocols and documentation.
- Conduct informative meetings and presentations to showcase our services.
- Address quality control concerns promptly and professionally.
- Collaborate with management to report client issues and feedback for resolution.
- Participate in sales meetings and company events to foster relationships and share insights.
- Work towards converting inactive clients into active accounts by addressing their concerns.
- Perform regular maintenance calls to ensure ongoing communication with clients.
- Set personal objectives for client engagement and report progress to management.
- Stay informed about all company offerings and resources available to clients.
- Manage inventory of marketing materials and supplies.
Qualifications:
Applicants should possess a 2 or 4-year degree or equivalent experience in a health-related field, along with prior customer service or sales experience. Strong interpersonal skills, professional appearance, and excellent verbal and written communication abilities are essential. Candidates must demonstrate strong negotiation skills and proficiency in computer applications such as Word and Excel. A reliable vehicle, valid driver's license, and current insurance are also required.
Benefits:
Health Pointe offers a competitive benefits package, including:
- Competitive compensation based on skills and experience
- Comprehensive medical, dental, and vision coverage
- Flexible benefits tailored to individual needs
- Sick leave
- Holiday pay
- Vacation time
Location: La Mirada / Irwindale
