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Leasing Operations Supervisor
2 months ago
Position: Call Center Leasing Manager
Company Overview:
Friendly Franchisees Corporation is a dynamic and expanding private enterprise that operates within the restaurant and real estate sectors. We are in search of a dedicated and experienced Call Center Leasing Manager to lead our call center operations, which are primarily focused on leasing our real estate assets. This position is crucial for achieving our leasing objectives while delivering outstanding customer service to potential tenants. The successful candidate will possess a robust background in leasing, call center oversight, and a commitment to nurturing and guiding a high-achieving team.
Key Responsibilities:
1. Call Center Oversight:
- Manage the daily functions of the leasing call center, ensuring all leasing inquiries and leads are processed efficiently.
- Formulate and execute strategies to enhance lead conversion rates and achieve leasing goals.
- Track call center performance metrics, providing regular updates to upper management.
2. Leasing Assistance:
- Support all leasing processes, including property showings, application processing, and ensuring timely completion of all necessary documentation.
- Conduct property tours for potential tenants, emphasizing key features and advantages to facilitate leasing.
- Initiate tenant retention programs, including organizing community events and managing lease renewals.
3. Customer Relations:
- Deliver exceptional customer service by addressing tenant inquiries, resolving issues, and fostering positive relationships with residents.
- Ensure that all prospective tenants receive outstanding service throughout the leasing journey.
4. Marketing and Promotion:
- Assist in the creation and implementation of marketing initiatives to attract potential tenants, including social media campaigns and promotional events.
- Collaborate with management and the marketing team to synchronize leasing strategies.
- Ensure accuracy and currency of all advertisements across various platforms.
5. Administrative Responsibilities:
- Maintain precise leasing records, process rental applications, and aid in the preparation of leasing reports.
- Compile and submit regular reports on a weekly, daily, and monthly basis.
- Review phone call recordings to uphold quality standards.
6. Compliance and Best Practices:
- Guarantee adherence to all leasing and fair housing regulations, as well as company policies.
- Stay updated on industry best practices and implement them to improve call center productivity.
7. Leadership and Development:
- Guide, train, and mentor a team of leasing agents, ensuring they possess the skills and knowledge necessary for optimal performance.
- Conduct regular performance assessments and provide constructive feedback to enhance individual and team effectiveness.
- Foster a collaborative and positive work environment that inspires the team to reach their objectives.
Qualifications:
- Experience: Minimum of 2 years in leasing or property management, with at least 3-5 years in call center management and leasing roles. A minimum of 3 years as a Regional Manager in Multifamily is preferred.
- Software Proficiency: Experience with YARDI property management software is highly desirable.
- Bilingual Requirement: Proficiency in Spanish is required.
- Education: High school diploma or equivalent is necessary; a Bachelor's degree in Business, Real Estate, or a related field is preferred.
- Communication Skills: Strong verbal and written communication abilities are essential.
- Customer Service: Proven capability to deliver high-quality customer service.
- Organizational Skills: Excellent organizational and time-management skills, with the ability to manage multiple tasks effectively.
- Technical Skills: Proficiency in Microsoft Office Suite and familiarity with property management software.
- Team Collaboration: Ability to work effectively in a team-oriented environment.
- Flexibility: Willingness to work flexible hours, including weekends and evenings as necessary.
- Leadership: Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Analytical Skills: Ability to analyze data and metrics to guide decision-making and strategy formulation.
- Problem-Solving: Strong problem-solving skills with a focus on continuous improvement.
Work Environment:
- Location: La Palma, CA
- Schedule: Full-time, Monday to Friday, with occasional extended hours as required.
- Salary: $70,000 - $80,000 per year
Equal Employment Opportunity (EEO) Statement:
Friendly Franchisees Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
