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Sales Liaison Coordinator

2 months ago

Orlando, Florida, United States Acorn Stairlifts Full time
Job Title: Sales Liaison

At Acorn Stairlifts, we are seeking a highly skilled Sales Liaison to join our team. As a Sales Liaison, you will play a critical role in coordinating with surveyors to monitor and organize scheduled appointments, average sale price, and objection handling in a timely manner.

Key Responsibilities:
  • Manage surveyors' daily schedules and exchange client information, ensuring accurate information is entered as needed.
  • Review pre-appointment notes and create a game plan to assist surveyors in maximizing potential to close sales onsite.
  • Assist surveyors with technical questions to determine feasibility of install in regards to stairs, staircase environments, and customer dimensions.
  • Assist surveyors with negotiations and pricing while onsite and during their 7-day follow-up period, offering options to overcome customer objections.
  • Identify possible improvements within the department.
  • Promote professional communication between sales and various departments to ensure efficiency through daily operations.
  • Engage in communication with surveyors via email and the chat function, while on-site and off-site.
  • Oversee the pending order list, facilitating installation date coordination between surveyors and customers.
  • Conduct conference calls with surveyors, disseminating new Standard Operating Procedures (SOPs) and communicating changes and weekly/monthly goals.
  • Provide technical support to resolve issues with surveyors' tablets and other tools essential for efficient job performance.
  • Gather and process payments for both surveyors and customers as required.
Requirements:
  • Must be computer savvy using applications Microsoft Office, Windows PC.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Attributes:
  • Keeps emotions under control.
  • Ability to speak clearly and persuasively in positive or negative situations.
  • Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Works with integrity and ethically.
  • Supports organization's goals and values.
  • Able to deal with frequent change, delays, or unexpected events.
  • Prioritizes and plans work activities.
  • Treats others with respect and consideration regardless of their status or position.
  • Strives to increase productivity.
Education/Experience:

Bachelor's degree (B.A.) from four-year college or university and three to four years sales experience and/or training; or equivalent combination of education and experience.

Physical Requirements:

The employee must occasionally lift and/or move up to 10 pounds.

While performing the duties of this job, the employee is frequently required to sit.

The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.