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Bilingual Customer Support Specialist

2 months ago

Charlotte, North Carolina, United States Career Match Solutions Full time
Customer Support Specialist Role

This role involves engaging with clients of Career Match Solutions, addressing inquiries, managing documentation, and delivering information under close supervision.

Key Responsibilities:
  • Responding to phone calls and welcoming clients
  • Guiding clients with registrations, appointments, payments, and program qualifications
  • Processing applications and performing database inquiries
  • Utilizing office equipment such as fax machines, copiers, and telecommunication systems
  • Confirming client information through appropriate documentation
  • Maintaining digital files, records, and reports
  • Addressing client inquiries about services, programs, and benefits
  • Inputting data into computer systems and databases
Qualifications:

A solid understanding of administrative processes, customer service standards, and the structure of the English language is essential for this position.

Skills:
  • Teamwork: Collaborating effectively with others and nurturing relationships
  • Effective Communication: Clearly conveying information through various mediums
  • Customer Orientation: Prioritizing client needs in business operations
Company Overview