Customer Service Team Member and Creative Assistant

6 days ago


Lancaster, Pennsylvania, United States Michaels Arts and Crafts Full time
About Michaels

At Michaels, we are the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada. Our purpose is to fuel the joy of creativity, making us the best place for all things creative.

Job Overview

We are seeking a Customer Service Team Member and Creative Assistant to join our team in Lancaster. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring they receive a fast and friendly checkout experience.

Responsibilities
  • Customer Service: Provide top-notch customer service, assisting customers with their shopping needs, and resolving any issues promptly.
  • Checkout Experience: Ensure a seamless and efficient checkout process, executing cash handling to standards.
  • Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), providing customers with a smooth online-to-offline shopping experience.
  • Store Operations: Participate in truck unloading, stocking, and planogram processes, maintaining store recovery standards to deliver our Brand Promises.
  • Merchandise Recovery: Responsible for completing merchandise recovery and maintenance, including the return/go back process and general store recovery.
  • AD Sets and Shrink Programs: Perform Store In Stock Optimization (SISO) and AD set duties as assigned, supporting shrink and safety programs.
  • Teamwork and Communication: Interact with colleagues in an accepting and respectful manner, remaining positive and respectful even in challenging situations.
Preferred Qualifications
  • Retail and/or customer service experience preferred.
Work Environment
  • Public retail store setting with climate-controlled areas.
  • Moving throughout the store, regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
What We Offer

We offer a competitive salary, estimated at $12-$15 per hour based on location and experience. Additionally, we provide robust benefits for both full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, and generous employee discounts.



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