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Telephonic Sales Representative

2 months ago

Atlanta, Georgia, United States Marriott International, Inc Full time
Position Overview:
As a Telephonic Sales Representative, you will be responsible for managing room service orders via telephone. Your role will involve addressing inquiries related to menu options and collaborating with kitchen personnel to ensure timely service.

Key Responsibilities:
1. Handle room service requests efficiently and accurately over the phone.
2. Provide detailed information regarding menu selections, including wine origins and styles.
3. Log and track call-backs for room service orders, ensuring guests are informed of any service delays.
4. Communicate special dietary needs, allergies, and additional meal requirements to the kitchen staff.
5. Maintain cleanliness and organization of work areas throughout your shift.
6. Accurately record transactions using the MICROS system at the time of order.
7. Complete all necessary closing reports, including those related to the MICROS system.
8. Process various payment methods in accordance with company policies.

Standards and Conduct:
Adhere to all company policies regarding safety and security. Report any accidents, injuries, or unsafe conditions to management promptly. Maintain a professional appearance and uphold confidentiality regarding proprietary information.

Guest Interaction:
Welcome and acknowledge all guests according to company standards. Anticipate and address service needs, ensuring a positive experience for all guests, including those with disabilities.

Team Collaboration:
Foster positive working relationships with colleagues and contribute to team goals. Uphold quality expectations and standards throughout your work.

Physical Requirements:
Ability to stand, sit, or walk for extended periods. Capable of lifting and moving objects weighing up to 10 pounds without assistance.

Qualifications:
- High school diploma or equivalent preferred.
- No prior related work experience required.
- No supervisory experience necessary.
- No specific licenses or certifications required.

Marriott International is committed to creating a diverse workforce and an inclusive culture. We uphold non-discrimination principles and value the unique contributions of every individual.