Inbound Sales Representative

4 weeks ago


Atlanta, Georgia, United States Wideopenwest, Inc. Full time
Job Description:

Wideopenwest, Inc. is seeking a highly motivated and results-driven Inbound Sales Specialist to join our team. As a Sales/Retention Associate, you will play a critical role in achieving sales goals and providing exceptional customer service.

Key Responsibilities:
  • Achieve a target number of connects, Conversion Rate, Bundle Sell-in, and Whole-Home WiFi Sell-in relative to budget
  • Follow all established processes and procedures regarding installation, security, order entry, and disclosure requirements
  • Accurately assess individual customer needs and issues to recommend appropriate features, benefits, and value of WOW's product
  • Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW products or services
  • Maintain the sales leads database and optimally perform outbound contact associated with the leads in an attempt to actively acquire new customers
Requirements:
  • At least one year of sales experience strongly preferred
  • Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information, and training materials)
  • Able to present sophisticated information on the telephone to customers clearly and expertly
  • Able to detail customer interactions in writing
  • Like solving practical problems presented by customers have a resilient, positive attitude
  • Thrive in a fast-paced call center environment
Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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