Senior Client Service Associate
1 week ago
We are seeking a highly skilled and experienced Senior Client Service Associate to join our team at NFP. As a key member of our client service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Develop and maintain strong relationships with clients, advisors, and other team members.
- Interact directly with clients regarding various requests, such as financial transactions, account inquiries, and charitable contributions.
- Manage distribution and receipt of clients' paperwork.
- Answer phone calls, resolve issues, and take messages as needed.
- Utilize CRM application to perform various functions, such as submitting tasks, running dialogues, and creating new contact entries.
- Collaborate with other Wealthspire teams to coordinate client paperwork and other tasks.
- Prepare client letters and emails as needed.
- Manage complex client needs and act as a mentor/trainer for new team members.
- Assist advisors with scheduling client meetings and calendar management.
- Confirm appointments directly with clients via email and/or phone.
- Minimum 4 years of directly related industry experience.
- College degree preferred, but new grads with a business and/or finance-related degree and internship/work experience considered.
- Numerical accuracy and attention to detail required.
- Proficiency in Microsoft Office required, experience with CRM, portfolio management, and document management software a plus.
NFP is a Fee-Only Fiduciary with 20+ locations throughout the East Coast, West Coast, Midwest, and Mid-Atlantic regions. We specialize in exceptional service to clients that pairs tailored portfolios with a personalized financial plan and service team. Our team believes in a culture of transparency, collaboration, and accountability.
What We OfferNFP and Wealthspire Advisors is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
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