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Service Operations Manager

2 months ago

Corona, California, United States Engel Global Full time

Job Summary:

As a Regional Service Manager at Engel Global, you will be responsible for overseeing the daily operations of the assigned region within our service department. This includes managing in-house service advisers, service assistants, and outside field service technicians.

Key Responsibilities:

  • Direct and manage the daily operations of the assigned region
  • Serve as a liaison between customers and internal teams, including Service Manager, Service Technician, Manager, Technical Support, Field Service, Regional, Manufacturing, and Retail
  • Ensure seamless communication and coordination between teams to deliver exceptional customer service
  • Develop and implement strategies to improve service efficiency and effectiveness
  • Monitor and analyze service metrics to identify areas for improvement

Requirements:

  • Proven experience in service management or a related field
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Experience with team management and development