Regional Service Manager
2 weeks ago
Career Opportunities with Engel Machinery
ENGEL Machinery Inc is a global leader in the manufacture of plastics processing machines. We offer a full range of technology modules for plastics processing as a single source supplier.
Job SummaryThe Regional Service Manager will be responsible for managing and directing the daily operation of the assigned Region within ENGEL's service department. This includes in-house service advisers, service assistants, and outside field service technicians. The successful candidate will serve as the liaison between customers and internal ENGEL employees, providing technical support to service advisers, field technicians, and engineers in all aspects of injection molding machines and/or robots.
Key Responsibilities- Oversee the day-to-day operations of the assigned region within the Service Department
- Lead, manage, and develop a team of 15 employees to provide top-tier support for customers in need of technical support related to our products
- Collaborate with other Regions and Regional Service Managers to ensure complete service for customers across North America
- Coordinate requirements of the customer base by supervising requests for startups, emergency breakdowns, retrofits, and technical service and support
- Assist Engel employees with questions or issues related to spare parts, engineering, technical sales, service, retrofits, and accounting
- Bachelor's or Associate's Degree in engineering, or equivalent work and industry experience
- Minimum of 10 years' experience in the Injection Molding Industry, including the injection molding life cycle of mold setup, maintenance, processing, and quality
- SAP experience preferred but not required
ENGEL Machinery Inc is a family-run company that relies on long-standing relationships and aims to live up to its own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry.
ENGEL offers a competitive total compensation package to eligible employees, including health, dental, LTD, and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay, and holiday pay.
We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any other protected category.
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