Staff Support Specialist

2 weeks ago


Chicago, Illinois, United States Swedish Medical Center Full time
Job Summary

This role is responsible for providing support to staff in an outpatient environment. Key responsibilities include answering phones, scheduling appointments, and gathering patient information.

Key Responsibilities
  • Provide exceptional customer service to patients and medical staff.
  • Prepare patient charts and gather necessary documents.
  • Ensure medical records are accurate and complete.
  • Create digital copies of paperwork and store records electronically.
  • Safeguard patient records and adhere to HIPAA standards.
  • Schedule services, tests, and appointments efficiently and accurately.
  • Gather patient information and pre-register patients in a timely manner.
  • Advise patients of insurance authorization and referral requirements.
  • Screen patients to ensure they are at the correct location and have been cleared for testing.
  • Assist with inventory management to ensure clinics are stocked and organized.
  • Provide general information about Swedish Medical Group physicians.
  • Enable easy access to services for patients.
  • Function as part of a team to provide superior service and satisfaction.
  • Provide chaperone support during sensitive exams and procedures.
  • Travel to off-site locations as needed.
Qualifications

High school diploma or equivalent work experience preferred.

Work Environment
  • Wear PPE, including N95 masks and PAPRs.
  • Perform tasks that require walking, bending, and lifting.
  • Occasionally lift heavy objects weighing over 100 pounds.

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