Staff Support Specialist
2 weeks ago
This role is responsible for providing support to staff in an outpatient environment. Key responsibilities include answering phones, scheduling appointments, and gathering patient information.
Key Responsibilities- Provide exceptional customer service to patients and medical staff.
- Prepare patient charts and gather necessary documents.
- Ensure medical records are accurate and complete.
- Create digital copies of paperwork and store records electronically.
- Safeguard patient records and adhere to HIPAA standards.
- Schedule services, tests, and appointments efficiently and accurately.
- Gather patient information and pre-register patients in a timely manner.
- Advise patients of insurance authorization and referral requirements.
- Screen patients to ensure they are at the correct location and have been cleared for testing.
- Assist with inventory management to ensure clinics are stocked and organized.
- Provide general information about Swedish Medical Group physicians.
- Enable easy access to services for patients.
- Function as part of a team to provide superior service and satisfaction.
- Provide chaperone support during sensitive exams and procedures.
- Travel to off-site locations as needed.
High school diploma or equivalent work experience preferred.
Work Environment- Wear PPE, including N95 masks and PAPRs.
- Perform tasks that require walking, bending, and lifting.
- Occasionally lift heavy objects weighing over 100 pounds.
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