Front Desk Associate
4 weeks ago
The front desk associate is the first point of contact for our guests, and we're looking for a friendly and customer service-oriented individual to join our team at VP Management in Salem, VA. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once.
Duties & Responsibilities
- Greet and welcome guests upon arrival, providing prompt and professional service in a hospitable manner.
- Answer incoming calls and direct to the appropriate party or department, taking accurate messages when necessary.
- Maintain cleanliness and organization of the front desk area and common areas.
- Adhere to all company policies and procedures.
- Handle sensitive and confidential information with discretion.
- Update and maintain guest records in the reservation system.
- Process payments and reconcile cash drawer at the end of each shift.
- Generate reports as needed.
- Stand up for 6-8 hours each day.
- Handle check-in, check-out, and other transaction inquiries.
Required Skills and Qualifications
- High school diploma or equivalent.
- 1-2 years customer service experience.
- Excellent communication skills, both written and verbal.
- Friendly and outgoing personality.
- Ability to stay calm and professional under pressure.
- Strong organizational skills and attention to detail.
Preferred Skills and Qualifications
- Previous experience working in a hotel or related industry.
- Proficiency with computers and software programs, including Microsoft Office and property management systems.
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