Customer Service Representative

4 hours ago

Salem, Virginia, United States Food Lion Full time
Job Summary

As a Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will be the face of our company, ensuring that every customer has a positive shopping experience. Your primary goal will be to achieve Food Lion customer service standards, while also being courteous and cooperative with other store associates.

Key Responsibilities

Provide prompt, accurate, and friendly service to customers, engaging them to create a positive shopping experience

Greet each customer and use their name whenever possible

Unload customers' groceries from cart to belt, unload items for ease of bagging, and group cold items together

Check the bottom of every cart and under all baby seats for items before completing an order

Follow correct bagging procedures for the correct use of bags by type

Scan customers' orders and handle payment transactions, per standard practice

Avoid personal conversations with other associates when customers are present

Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers

Follow procedures for refunds and error correction

Make every attempt to maintain accurate cash control

Follow procedures and perform overrides

Identify customers needing assistance and offer to take their order to their car, including Food Lion To-Go orders (if applicable)

Maintain alertness and call for assistance when needed to service customers per service standards

Check prices quickly and accurately

Be courteous and helpful to other associates

Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code

Retrieve shopping carts from the parking lot and cart corrals using the tether strap, per standard practice

Ensure the work station and front-end area (if applicable) of the store has a neat and clean presentation

Report any register malfunction to the Customer Service Manager or MOD

Ensure the MVP savings center KIOSK is filled with paper and properly working

Observe and correct all unsafe conditions that could cause associate or customer accidents

Notify QA of any cleaning issues or maintenance required on front end

Successfully complete computer-based training (CBT) and training aid courses

Perform the task of cashier when scheduled or as needed, per the surge plan guidelines

Perform the task of managing the front end in the brief absence of the CSM/ACSM, if needed, to ensure service standards are maintained

Perform the task of Food Lion To-Go Runner when scheduled or as needed

Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane

Find more efficient ways to do the job and seek to reduce costs and improve labor productivity

Perform all other duties as assigned

Requirements

High school graduate or equivalent preferred

Effective communication and customer service skills

Ability and willingness to learn multiple tasks and technical requirements of the job

Ability to perform the technical requirements of cashier and service center

Must meet minimum age requirements to perform specific job functions

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

Ability to use computers, smart devices, and other communication systems required to perform job functions

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

Pull or push up to 75 lbs. on occasion

Stand 100% of the time, frequently walking short distances

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners

Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.

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