Membership Ambassador

2 weeks ago

Salem, Virginia, United States YMCA of Virginia's Blue Ridge Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Membership Representative at the YMCA of Virginia's Blue Ridge. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience for all.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Process membership and program registrations, as well as handle monetary transactions with accuracy and efficiency.
  • Assist in the implementation of member services, retention, and promotion initiatives, ensuring a high level of member satisfaction.
  • Enforce YMCA policies and procedures, maintaining a safe and secure environment for all members and guests.
  • Report any accidents, unsafe conditions, or problems to the appropriate staff, ensuring prompt attention and resolution.
Requirements
  • Working knowledge of Windows and MS Office operations, with the ability to type proficiently and work in front of a computer screen.
  • Exceptional customer service skills, with the ability to handle multiple priorities in a busy environment.
  • Ability to stand and walk for extended periods, conduct guest tours, and lift and move up to 50 lbs.
  • Detail-oriented, with neat and legible handwriting, and the ability to add, subtract, multiply, and divide in all units of measure.

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