Network Services Analyst

1 day ago


Eden Prairie, Minnesota, United States MRA Recruiting Services Full time
About the Opportunity
MRA Recruiting Services is a leading employer association serving over 4,000 employers across the United States. We are currently seeking a highly skilled Technical Support Analyst to join our team in Minnesota. As a Technical Support Analyst, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional customer service to our clients.

Main Responsibilities
  • Monitor and maintain the integrity of our IT systems.
  • Provide technical support to clients via phone, email, or chat.
  • Collaborate with internal teams to resolve complex technical problems.
  • Develop and maintain accurate records of client interactions and issue resolutions.
  • Stay up-to-date with the latest technologies and trends in the field.
Requirements
  • 2 years of experience in a technical support role.
  • Proven track record of delivering high-quality technical support services to clients.
  • Excellent communication (both verbal and written) skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving skills.
Estimated Salary: $62,000 - $72,000 per annum based on qualifications and experience.

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