Security Operations Specialist

3 days ago

Eden Prairie, Minnesota, United States Arctic Wolf Co Full time

Arctic Wolf Co, a leader in security operations, is revolutionizing the cybersecurity industry with its innovative approach. With numerous awards for excellence in security operations, we remain committed to delivering an unparalleled customer and employee experience.

  • We're seeking a highly skilled Concierge Security Analyst to join our team and contribute to our mission of eliminating cyber risk.
About the Role:

The Concierge Security Engineer 2 (CSE2) plays a crucial role in our Concierge Security Team, providing world-class Arctic Wolf security services. This individual will support technical relationships with assigned customers, leveraging their expertise to fulfill key responsibilities.

  • Create and maintain exceptional partnerships with customers;
  • Support the delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, configuring, troubleshooting, and verifying data sources;
  • Action or escalate customer requests for guidance, information, or support in a timely manner, coordinating efforts with other teams as needed;
  • Proactively interact and communicate with internal and external stakeholders;

This role combines aspects of an IT Security Analyst, Security Architect, and Incident Response Consultant. A successful CSE2 possesses strong technical aptitude and the ability to communicate, educate, and share information effectively with non-technical individuals.

Who You Are:

You excel in fast-paced environments and possess a positive can-do attitude. As a critical thinker, you continually learn and navigate uncertainty. You enjoy working with customers and in a team, are an excellent communicator, and can easily interact with various people, personalities, and technical skill levels. Your passion for cybersecurity and partnering with customers is evident in everything you do.

Your Experience:

Your background could include:

  • 1-5 years of experience in a hands-on security role with a good knowledge of security architecture;
  • A degree or diploma in a relevant field, or certifications and experience equivalent;
  • Strong partnering and relationship-building skills in a professional context;
  • Strong communication skills, both written and verbal;
  • Strong analytical and problem-solving skills;
Additional Skills and Experience:

In addition to the above, you may have:

  • Experience with security testing and forensics tools;
  • Familiarity with malware analysis;
  • Scripting/Coding experience;
  • Incident response expertise;
  • Knowledge of authentication and identity management;
  • Understanding of risk management, assessment, and common compliance frameworks;
  • Penetration testing and attack simulation experience;
About Arctic Wolf Co

We cultivate a collaborative and productive work environment that welcomes diverse backgrounds, cultures, and ideas, making our teams stronger as we grow globally. We've been recognized as one of the 50 Most Innovative Companies in the world for 2022 (Fast Company), and we're proud of our consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022), and Great Place to Work - Canada (2021, 2022).

Our Values

We recognize that success comes from delighting our customers, so we work together to ensure this happens every day. We believe in diversity and inclusion, valuing unique qualities and perspectives that all employees bring to the organization. We appreciate that by protecting sensitive data and seeking to eliminate cyber risk, we work in an industry fundamental to the greater good. We celebrate unique perspectives through our Pack Unity program, encouraging all employees to join or create new alliances.

Compensation and Benefits

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees;
  • Bonus or commission pay based on role;
  • Flexible time off, paid volunteer days, and paid parental leave;
  • 401k match;
  • Medical, Dental, and Vision insurance;
  • Health Savings and Flexible Spending Agreement;
  • Voluntary Legal Insurance;
  • Training and career development programs;

We're an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. We're committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities and/or other specific needs where possible.

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