IT Help Desk Specialist

5 days ago


Eden Prairie, Minnesota, United States WAND Corporation Full time

We are seeking a full-time IT Help Desk Analyst to provide technical support for our clients. The successful candidate will have a positive attitude and excellent problem-solving skills.

Job Summary:

  • Provide technical assistance via phone or email to clients with digital menu board issues.
  • Use remote support tools to troubleshoot and resolve computer and endpoint issues.
  • Escalate complex issues to senior support teams as needed.

About WAND Corporation

We are a leading provider of digital menu technology solutions for restaurants, universities, and corporate cafeterias. Our mission is to help businesses grow sales and optimize operations through innovative technology solutions.

Salary and Benefits

The salary for this position is $18.00 per hour, plus overtime. We also offer a competitive benefits package, including medical, dental, and 401(k) plans.

Requirements

  • High school diploma or equivalent.
  • Associate's degree or equivalent experience in a computer-related field.
  • Customer service experience.
  • Excellent written and verbal communication skills.

A Day in the Life

As an IT Help Desk Analyst, you will work closely with our customers to resolve technical issues and provide exceptional customer service. You will use your problem-solving skills to troubleshoot and resolve complex issues, and escalate as needed.

Work Schedule

This is a full-time position, requiring 40 hours per week, with some evening, weekend, and holiday shifts. Our support center is staffed 24/7/365.



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