IT Support Specialist
3 weeks ago
MRA Recruiting Services is seeking a highly skilled Technical Support Analyst to join our team in Minnesota. As a Technical Support Analyst, you will be responsible for maintaining and improving uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.
Main Responsibilities
- Remotely monitor and diagnose self-service kiosks for any issues needing attention.
- Correct any issues you can remotely and dispatch any you cannot.
- Utilize ticketing system to track issues and incidents.
- Notify clients of the status changes in kiosks availability and delays in repair.
- Work with third-party techs to determine and execute any repairs needed.
- Manage, track, and maintain parts inventory in-house and stored at various partner locations.
- Alert management when parts replenishment is required.
- Participate in On-Call rotation to provide 24 x 7 assistance to third-party service providers.
- Assist internal employees in their day-to-day IT needs, including resetting passwords, file access issues, printer issues, web browsing issues.
- Troubleshoot software issues with Microsoft Office suite and other software required for users to complete their job.
- Back up the Deployment team as workload, vacation days, and sick days require.
- May perform other job-related duties as assigned.
- 2 years of experience supporting windows PC, taking support calls, and remotely diagnosing issues.
- 2 years of experience troubleshooting hardware and software issues.
- Ability to type 30 words per minute.
- Excellent communication (both verbal and written) skills, a solid foundation in business application development, and a 'can-do' attitude.
- Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel, MS-PowerPoint.
- Strong attention to detail.
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