IT Support Specialist

3 weeks ago


Eden Prairie, Minnesota, United States MRA Recruiting Services Full time
Job Overview
MRA Recruiting Services is seeking a highly skilled Technical Support Analyst to join our team in Minnesota. As a Technical Support Analyst, you will be responsible for maintaining and improving uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.

Main Responsibilities
  • Remotely monitor and diagnose self-service kiosks for any issues needing attention.
  • Correct any issues you can remotely and dispatch any you cannot.
  • Utilize ticketing system to track issues and incidents.
  • Notify clients of the status changes in kiosks availability and delays in repair.
  • Work with third-party techs to determine and execute any repairs needed.
  • Manage, track, and maintain parts inventory in-house and stored at various partner locations.
  • Alert management when parts replenishment is required.
  • Participate in On-Call rotation to provide 24 x 7 assistance to third-party service providers.
  • Assist internal employees in their day-to-day IT needs, including resetting passwords, file access issues, printer issues, web browsing issues.
  • Troubleshoot software issues with Microsoft Office suite and other software required for users to complete their job.
Secondary Responsibilities
  • Back up the Deployment team as workload, vacation days, and sick days require.
Other Responsibilities
  • May perform other job-related duties as assigned.
Requirements
  • 2 years of experience supporting windows PC, taking support calls, and remotely diagnosing issues.
  • 2 years of experience troubleshooting hardware and software issues.
  • Ability to type 30 words per minute.
  • Excellent communication (both verbal and written) skills, a solid foundation in business application development, and a 'can-do' attitude.
  • Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel, MS-PowerPoint.
  • Strong attention to detail.
Estimated Salary: $55,000 - $65,000 per annum based on qualifications and experience.

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