Global Export Customer Service Expert

7 days ago


Eden Prairie, Minnesota, United States Solventum Full time
Company Overview
Solventum is a pioneering company that enables better, smarter, safer healthcare to improve lives. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.

The Impact You'll Make
As an Export Customer Svc Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Your responsibilities will include managing orders utilizing SAP, COMS (Corporate Order Management System) and Salesforce databases, working directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders, understanding and supporting the export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments, managing enquires direct from customers regarding product availability, order status, expedites, etc., following up on escalations, delays, and transportation issues, and identifying and implementing opportunities to improve customer satisfaction and/or processes.

Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: High School Diploma/GED AND (3) years of customer service experience in a private, governmental or public environment. Additional qualifications that could help you succeed even further in this role include Experience in export transactions, Excellent organization skills with ability to prioritize and manage multiple assignments, High proficiency using PC based applications (Excel, PowerPoint), Experience working on cross-functional and international teams, Salesforce, SAP and COMS experience, Initiates, leads, and implements the process of problem identification and resolution.

Salary and Benefits
We offer a competitive salary range of $82,370 - $100,675, which includes base pay plus variable incentive pay, if eligible. This position may also be eligible for a range of benefits, including Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits. For more information, please visit our website.

Responsibilities and Qualifications
This position requires corporate policies, procedures and security standards to be complied with while performing assigned duties. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

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