Export Customer Service Specialist

1 week ago


Eden Prairie, Minnesota, United States Solventum Full time

Company Overview

Solventum is a pioneer in creating breakthrough solutions for the healthcare industry. With a long legacy of innovation, we partner with top minds to develop cutting-edge technology that improves lives.

We strive to maintain the highest standards of integrity and professionalism in our recruitment process.

Salary: $82,370 - $100,675 per year

Job Description:

The Export Customer Service Analyst plays a critical role in ensuring timely exports of orders. This position involves managing orders using SAP, COMS, and Salesforce databases, working directly with manufacturing locations, DCs, division supply chain, and freight forwarders to meet export requirements.

This role also entails understanding and supporting US Export Regulatory policies and procedures for international shipments. Additionally, you will manage customer inquiries regarding product availability, order status, expedites, and other issues.

Required Skills and Qualifications:

To succeed in this role, you must possess excellent organization skills with the ability to prioritize and manage multiple assignments. Proficiency in PC-based applications (Excel, PowerPoint) and experience working on cross-functional and international teams are essential.

A minimum of 1 year of customer service experience in a private, governmental, or public environment is required. Bachelor's degree or higher is preferred, but not mandatory.

Benefits:

Solventum offers a comprehensive benefits package, including competitive pay, medical, dental & vision, health savings accounts, disability benefits, life insurance, voluntary benefits, paid absences, and retirement benefits.

Others:

Solventum is committed to maintaining an inclusive work environment where everyone has equal opportunities for growth and development. We are an equal opportunity employer and do not discriminate against any applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.



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