Front Desk Representative
1 day ago
Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces.
Job SummaryThe Front Desk Representative is responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue through the sale of upgrades and guest amenities.
Key Responsibilities:- Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
- Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
- Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
- Verifies that all applicable internal policies, federal and state laws, rules, regulations, and property-wide controls are enforced within the department.
- Delivers and maintains a maximum level of service.
- Contributes to company-wide communication and best practices.
- Keeps informed of all new developments within the department.
- Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- 21 years of age or above.
- Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
- High school degree or equivalent required. Hospitality or related field education or experience preferred.
- Computer skills and knowledge of Microsoft Office, a plus.
- Outstanding organizational and interpersonal skills, as well as excellent attention to detail.
- Experience with and working knowledge of Opera, a plus.
The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
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