Mailroom Operations Specialist

2 weeks ago

Menlo Park, California, United States AppleOne Full time
Job Overview

ActOne Group is seeking a highly organized and detail-oriented Mailroom Clerk to join our team. As a Mailroom Clerk, you will be responsible for managing all incoming and outgoing mail and packages at our headquarters.

Key Responsibilities:
  • Process all incoming mail and packages, ensuring proper sorting and timely distribution.
  • Handle outbound packages, including labeling and preparing domestic and international shipments.
  • Manage brokerage mail with supervision and support from a licensed owner to ensure compliance with client letters, checks, and complaints.
  • Serve as a point of contact for employees with mail-related inquiries, providing high-quality customer service.
  • Use Slack and other mailroom tools (Envoy) to notify employees of incoming mail and packages.
  • Assist with resolving any sorting issues or questions about mailroom services.
  • Develop and maintain a single, comprehensive document outlining all mailroom processes, roles, and responsibilities.
  • Work collaboratively with the Workplace team to address ownership gaps and clarify responsibilities.
  • Ownership of handling international mail, ensuring compliance with all shipping regulations and preventing mishandling or returns.
  • Coordinate with relevant teams to ensure accurate documentation and proper procedures are followed for international shipments.
  • Partner with the Global Mobility and Talent Acquisition teams to handle immigration-related office job postings.
  • Coordinate print requests, such as posters, working with external vendors like FedEx or other print services.
  • Provide consistent, full-time mailroom coverage to meet rising demand, including assisting with large deliveries and packages.
  • Collaborate with Workplace and Security teams to streamline access and support for employees needing assistance outside regular mailroom hours.
  • Implement and enforce a policy for handling unclaimed packages to prevent clutter and inefficiency.
  • Ensure regular inventory checks of unclaimed items and liaise with employees to arrange pickup or return as necessary.
Requirements:
  • Proven experience in mailroom operations or a similar role.
  • Strong organizational and multitasking skills.
  • Ability to maintain detailed and accurate documentation.
  • Familiarity with shipping regulations, including international shipping protocols.
  • Excellent communication and problem-solving skills.
  • Ability to lift and move packages as needed.

ActOne Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees.

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