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Solutions Center Representative

1 month ago


Columbus, Ohio, United States Randstad Full time
Job Summary

Randstad is seeking a skilled Solutions Center Representative to join our team. As a key member of our customer support team, you will provide exceptional service to our clients, resolving inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Respond to incoming calls and emails from clients, providing accurate and helpful information to resolve their concerns.
  • Analyze and resolve general account, plan fees, or plan inquiry questions, working closely with internal partners as needed.
  • Maintain accurate records of conversations and follow a process of documentation to support our strategy of knowing our clients better than anyone.
  • Work collaboratively with internal teams to resolve escalated issues and provide consultative expertise to clients.
Requirements
  • Undergraduate degree in finance, business administration, insurance, economics, or communications preferred.
  • One year of experience in customer service, sales-related occupations, or a related field.
  • Excellent oral and written communication skills, with the ability to work in a fast-paced environment.
  • Proficiency with Microsoft Office software and ability to learn new systems quickly.

What We Offer

  • A comprehensive benefits package, including health insurance, 401K contribution, and incentive and recognition programs.
  • Opportunities for professional growth and development, with a focus on customer service and support.
  • A dynamic and supportive work environment, with a team-oriented approach to achieving our goals.