Guest Relations Specialist

1 week ago


Osceola, Iowa, United States Lakeside Hotel Casino Full time
Job Overview

At Lakeside Hotel Casino, we take pride in fostering a warm, friendly, and loyal environment that resonates with both our guests and team members. Our dedication to guest satisfaction, rooted in strong relationships and outstanding service, distinguishes us in the industry. We are committed to providing a value-driven experience in a comfortable and inviting setting.

Position Summary: As a Casino Host, you will be instrumental in cultivating, retaining, and re-engaging our clientele, particularly focusing on our esteemed guests. Your exceptional guest service and relationship management skills will be pivotal in enhancing guest satisfaction and loyalty, utilizing various amenities and analytical methods.

Primary Responsibilities (Additional Duties May Be Assigned):

  • Reach out to players to promote increased attendance and share information about property events.
  • Address guest concerns to ensure their continued loyalty to our establishment.
  • Collaborate with various departments to coordinate marketing initiatives, entertainment, and dining events.
  • Build and maintain positive relationships with high-value guests, employing statistical insights and independent judgment to boost guest loyalty and gaming revenue.
  • Must obtain and maintain a valid gaming license.
  • Availability to work evenings, weekends, and holidays is required.

Qualifications:

A minimum of two years of experience in guest services is preferred.

Education: A High School Diploma or GED is mandatory.

Essential Skills:

  • Exceptional guest service and relationship-building capabilities.
  • Effective communication skills in English.
  • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
  • Strong organizational skills with a keen attention to detail and practical reasoning.
  • Highly self-driven to achieve and surpass set objectives.
  • Able to work collaboratively within a team as well as independently.
  • Basic mathematical skills, including the ability to perform arithmetic operations in various units of measure.

Employee Benefits Include:

  • All rest and meal breaks are compensated.
  • Paid Time Off (PTO) accrued each pay period for Full-Time Team Members.
  • Paid Holidays for Full-Time Team Members.
  • Comprehensive Medical, Dental, Vision, and Virtual Doctor Visit options for Full-Time Team Members.
  • 401(k) plan with Company Match.
  • Complimentary $25K Life Insurance for Full-Time Team Members.
  • Optional coverages available for purchase: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance.
  • Free Employee Assistance Program, including legal guidance, counseling sessions, and more.
  • Employee Discounts, Team Celebrations, Awards, and additional perks.

Note: This job posting aims to outline the general nature of this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary based on location, position, length of service, and employment status. Final candidates will be required to undergo a drug test and background check. Many positions will necessitate a state gaming license. Lakeside Hotel Casino is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.



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