Guest Relations Specialist
1 week ago
At Lakeside Hotel Casino, we take pride in fostering a warm, friendly, and loyal environment that resonates with both our guests and team members. Our dedication to guest satisfaction, rooted in strong relationships and outstanding service, distinguishes us in the industry. We are committed to providing a value-driven experience in a comfortable and inviting setting.
Position Summary: As a Casino Host, you will be instrumental in cultivating, retaining, and re-engaging our clientele, particularly focusing on our esteemed guests. Your exceptional guest service and relationship management skills will be pivotal in enhancing guest satisfaction and loyalty, utilizing various amenities and analytical methods.
Primary Responsibilities (Additional Duties May Be Assigned):
- Reach out to players to promote increased attendance and share information about property events.
- Address guest concerns to ensure their continued loyalty to our establishment.
- Collaborate with various departments to coordinate marketing initiatives, entertainment, and dining events.
- Build and maintain positive relationships with high-value guests, employing statistical insights and independent judgment to boost guest loyalty and gaming revenue.
- Must obtain and maintain a valid gaming license.
- Availability to work evenings, weekends, and holidays is required.
Qualifications:
A minimum of two years of experience in guest services is preferred.
Education: A High School Diploma or GED is mandatory.
Essential Skills:
- Exceptional guest service and relationship-building capabilities.
- Effective communication skills in English.
- Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Strong organizational skills with a keen attention to detail and practical reasoning.
- Highly self-driven to achieve and surpass set objectives.
- Able to work collaboratively within a team as well as independently.
- Basic mathematical skills, including the ability to perform arithmetic operations in various units of measure.
Employee Benefits Include:
- All rest and meal breaks are compensated.
- Paid Time Off (PTO) accrued each pay period for Full-Time Team Members.
- Paid Holidays for Full-Time Team Members.
- Comprehensive Medical, Dental, Vision, and Virtual Doctor Visit options for Full-Time Team Members.
- 401(k) plan with Company Match.
- Complimentary $25K Life Insurance for Full-Time Team Members.
- Optional coverages available for purchase: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance.
- Free Employee Assistance Program, including legal guidance, counseling sessions, and more.
- Employee Discounts, Team Celebrations, Awards, and additional perks.
Note: This job posting aims to outline the general nature of this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary based on location, position, length of service, and employment status. Final candidates will be required to undergo a drug test and background check. Many positions will necessitate a state gaming license. Lakeside Hotel Casino is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
-
Guest Relations Specialist
1 week ago
Osceola, Iowa, United States Lakeside Hotel Casino Full timeJob OverviewAt Lakeside Hotel Casino, we take pride in fostering a welcoming and friendly environment for both our guests and team members. Our dedication to exceptional service and guest satisfaction is what distinguishes us in the hospitality industry.Position Summary: As a Casino Host, you will be instrumental in nurturing, retaining, and re-engaging our...
-
Guest Relations Specialist
1 week ago
Osceola, Iowa, United States Lakeside Hotel Casino Full timeJob OverviewAt Lakeside Hotel Casino, we are committed to fostering a welcoming and friendly environment for both our guests and team members. Our focus on exceptional service and building strong relationships is what distinguishes us in the hospitality industry.Position Summary: As a Casino Host, you will be instrumental in nurturing, retaining, and...
-
Security Surveillance Specialist
2 weeks ago
Osceola, Iowa, United States Lakeside Hotel Casino Full timeJob OverviewAt Lakeside Hotel Casino, we pride ourselves on fostering a welcoming and friendly environment that values strong connections with our guests and team members alike. Our commitment to exceptional service and relationship-building is at the heart of our operations.As a Security Surveillance Specialist, you will be instrumental in protecting our...
-
Porter Utility Specialist
5 days ago
Osceola, Iowa, United States Lakeside Hotel Casino Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Porter Utility Specialist to join our team at Lakeside Hotel Casino. As a key member of our housekeeping department, you will be responsible for ensuring the comprehensive cleanliness and presentation of our hotel and casino facilities.Key ResponsibilitiesOperate Heavy Cleaning Equipment: Safely...
-
Event Marketing Coordinator
2 weeks ago
Osceola, Iowa, United States Lakeside Hotel Casino Full timeLevel: Entry LevelWhat You'll Do: As an Event Marketing Coordinator, you will be instrumental in executing our promotional and VIP events under the supervision of the Marketing Director. Your primary duty will be to oversee the distribution of promotional items, ensuring that our guests feel appreciated and valued. This position demands exceptional...
-
Dietary Cook
9 hours ago
Osceola, Iowa, United States Clarke County Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Dietary Cook to join our team at Clarke County Hospital. As a Dietary Cook, you will play a critical role in preparing and serving high-quality meals to our patients, employees, and guests.Key ResponsibilitiesPrepare and cook a wide variety of meals, including entrees, sides, and desserts,...
-
Registration and Scheduling Specialist
7 days ago
Osceola, Iowa, United States Clarke County Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Services Coordinator to join our team at Clarke County Hospital. As a key member of our patient services team, you will be responsible for providing exceptional customer service, ensuring seamless registration and scheduling processes, and promoting a positive patient experience.Key ResponsibilitiesCustomer...
-
Osceola, Iowa, United States Lakeside Hotel Casino Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Porter Utility Specialist to join our team at Lakeside Hotel Casino. As a key member of our housekeeping department, you will be responsible for ensuring the comprehensive cleanliness and presentation of our hotel and casino facilities.Key ResponsibilitiesCleaning and Sanitation: Operate heavy...
-
Parts Sales Specialist
2 weeks ago
Osceola, Iowa, United States Rueter and Zenor Company Full timeCompany Overview: Rueter's Equipment has proudly served our communities for over 70 years, continuously expanding our reach and services. We are a family-owned distributor of top-tier Agriculture and Construction machinery, representing brands such as Case IH, Kubota, Hyundai, JCB, Ashland, and more. Position Title: Parts Counter Sales Reports To: Parts...
-
Nutritional Services Cook
1 week ago
Osceola, Iowa, United States Clarke County Hospital Full timePosition Overview:This role encompasses a diverse range of tasks and responsibilities aimed at preparing and cooking meals for patients, staff, and visitors, adhering to established sanitation, safety, and dietary protocols.Menu Review and Meal Preparation:Evaluate the menu and gather necessary food items, supplies, and equipment for daily meal preparation....
-
Nutritional Services Cook
2 weeks ago
Osceola, Iowa, United States Clarke County Hospital Full timePosition Overview:This role encompasses a diverse range of tasks and responsibilities to prepare and cook meals for patients, staff, and visitors, adhering to established sanitation, safety, and dietary protocols.Meal Preparation:Review the menu and gather the necessary foods, supplies, and equipment for daily meal preparation. Set up and prepare cooking...
-
Nutritional Services Cook
1 week ago
Osceola, Iowa, United States Clarke County Hospital Full timePosition Overview:This role encompasses a diverse range of responsibilities aimed at preparing and cooking meals for patients, staff, and visitors, adhering to established sanitation, safety, and dietary protocols.Menu Review and Meal Preparation:Evaluate the menu and gather necessary ingredients, supplies, and equipment for daily meal preparation. Prepare...
-
Guest Service Center Specialist
4 weeks ago
Osceola, United States Lakeside Hotel Casino Full timeJob DescriptionJob DescriptionThe Guest Service Center Specialist assists guests with currency exchanges, voucher cash-ins, and check cashing. ESSENTIAL DUTIES AND RESPONSIBILITIESAssists guests and team members with exchanging cash and/or coin denominations. Assists guests with exchanging slot vouchers and table games chips/checks into monetary funds....
-
Guest Service Center Specialist
3 months ago
Osceola, United States Lakeside Hotel Casino Full timeJob DescriptionJob DescriptionThe Guest Service Center Specialist assists guests with currency exchanges, voucher cash-ins, and check cashing. ESSENTIAL DUTIES AND RESPONSIBILITIESAssists guests and team members with exchanging cash and/or coin denominations. Assists guests with exchanging slot vouchers and table games chips/checks into monetary funds....
-
Safety and Environmental Specialist
2 weeks ago
Osceola, United States SMS group Inc Full timeJob DescriptionJob DescriptionSummaryThe Safety and Environmental Specialist is responsible for driving EHS and lean improvements across assigned workshops by identifying and culling system deficiencies and failures. The Safety and Environmental Specialist encompasses and develops a culture of safe behavior, risk recognition and abatement, leading incident...
-
Safety and Environmental Specialist
1 week ago
Osceola, United States SMS group Inc Full timeJob DescriptionJob DescriptionSummaryThe Safety and Environmental Specialist is responsible for driving EHS and lean improvements across assigned workshops by identifying and culling system deficiencies and failures. The Safety and Environmental Specialist encompasses and develops a culture of safe behavior, risk recognition and abatement, leading incident...
-
Water Treatment Specialist, BRS
5 days ago
Osceola, Arkansas, United States Big River Steel Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Water Treatment Specialist to join our team at Big River Steel. As a key member of our operations team, you will be responsible for ensuring the quality and safety of our water treatment processes.Key ResponsibilitiesMonitor and maintain water quality specifications for all production areas of...
-
Safety and Compliance Specialist
5 days ago
Osceola, Arkansas, United States Big River Steel Full timeAbout the RoleWe are seeking a highly skilled Safety and Compliance Specialist to join our team at Big River Steel. As a key member of our organization, you will play a critical role in ensuring the safety and well-being of our employees, as well as maintaining compliance with regulatory requirements.Key ResponsibilitiesDevelop and Implement Safety Programs:...
-
Safety and Environmental Specialist
2 months ago
Osceola, United States SMS group Inc Full timeJob DescriptionJob DescriptionSummaryThe Safety and Environmental Specialist is responsible for driving EHS and lean improvements across assigned workshops by identifying and culling system deficiencies and failures. Additional Responsibilities include; developing a culture of safe behavior, risk recognition and abatement, leading incident investigation,...
-
EAF Operations Specialist
5 days ago
Osceola, Arkansas, United States Exploratory Ventures, LLC Full timeJob SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as an EAF Operations Specialist. This role will be responsible for ensuring the safe and efficient operation of the Electric Arc Furnace (EAF) at our steel mill production facility.Key ResponsibilitiesEnsure Safety and Quality: Prioritize safety and quality...
-
PRN Front Office Specialist
4 weeks ago
Osceola, United States QuickVisit Full timeJob DescriptionJob DescriptionMedical Front Office SpecialistQuickVisit Urgent Care - Osceola, IowaWe are seeking a PRN Front Office Specialist to become a part of our team working in the urgent care/primary care setting. Your main focus will be providing high-quality patient care as part of a healthcare team. You will work within the scope of the medical...
-
Family Support Specialist
2 days ago
Osceola Mills, Pennsylvania, United States Stellar Enterprises Full timeJob Summary:We are seeking a compassionate and dedicated Family Support Specialist to join our team at Stellar Enterprises. As a Family Support Specialist, you will provide essential support to families in difficult situations, focusing on high-risk pregnancies and illness-related limitations.Key Responsibilities:Provide emotional support and companionship...
-
Trail Runner
2 weeks ago
Osceola, United States Getaway House Inc Part timeJob DescriptionJob DescriptionWho We AreAt Getaway, we believe in a world where free time is a right and a ritual. To help make space in the world for free time, Getaway builds tiny cabins, places them in the middle of nature, and rents them out by the night to people looking to disconnect and recharge. You can look forward to working in a collaborative,...
-
Promotional Events Assistant
4 weeks ago
Osceola, United States Lakeside Hotel Casino Full timeJob DescriptionJob DescriptionLevel: Entry LevelWhat You’ll Do: As a Marketing Promotions Assistant, you’ll play a key role in bringing our promotional and VIP events to life under the guidance of the Director of Marketing. Your main responsibility will be to manage and distribute promotional gifts, ensuring our guests feel valued and appreciated. This...
-
Promotional Events Assistant
1 month ago
Osceola, United States Lakeside Hotel Casino Full timeJob DescriptionJob DescriptionLevel: Entry LevelWhat You’ll Do: As a Marketing Promotions Assistant, you’ll play a key role in bringing our promotional and VIP events to life under the guidance of the Director of Marketing. Your main responsibility will be to manage and distribute promotional gifts, ensuring our guests feel valued and appreciated. This...
-
Promotional Events Assistant
6 days ago
Osceola, United States Lakeside Hotel Casino Full timeJob DescriptionJob DescriptionLevel: Entry LevelWhat You’ll Do: As a Marketing Promotions Assistant, you’ll play a key role in bringing our promotional and VIP events to life under the guidance of the Director of Marketing. Your main responsibility will be to manage and distribute promotional gifts, ensuring our guests feel valued and appreciated. This...
-
Evening Lodge Keeper
2 weeks ago
Osceola, United States Getaway House Inc Part timeJob DescriptionJob DescriptionWho We AreAt Getaway, we believe in a world where free time is a right and a ritual. To help make space in the world for free time, Getaway builds tiny cabins, places them in the middle of nature, and rents them out by the night to people looking to disconnect and recharge. You can look forward to working in a collaborative,...
-
Facility Housekeeping Supervisor
4 weeks ago
Osceola, United States Lakeside Hotel Casino Full timeJob DescriptionJob DescriptionThe Housekeeping Supervisor oversees the operation of the Facilities Housekeeping department, assigning daily cleaning duties to team members and completing administrative duties as assigned. Expected Contributions include and other duties may be assigned:Assign daily cleaning duties to staff.Inspect all areas of the casino,...
-
Facility Housekeeping Supervisor
3 months ago
Osceola, United States Lakeside Hotel Casino Full timeJob DescriptionJob DescriptionThe Housekeeping Supervisor oversees the operation of the Facilities Housekeeping department, assigning daily cleaning duties to team members and completing administrative duties as assigned. Expected Contributions include and other duties may be assigned:Assign daily cleaning duties to staff.Inspect all areas of the casino,...
-
Director of Hospitality
2 months ago
Osceola, United States Lakeside Hotel Casino Full timeJob DescriptionJob DescriptionAt Lakeside, we're more than just a company. We pride ourselves on being personable, loyal, and friendly, both with our customers and our employees. Every team member is dedicated to enhancing our guests' satisfaction by fostering relationships and delivering exceptional service at a great value. We create a convenient,...
-
Director of Hospitality
2 months ago
Osceola, United States Lakeside Hotel Casino Full timeJob DescriptionJob DescriptionAt Lakeside, we're more than just a company. We pride ourselves on being personable, loyal, and friendly, both with our customers and our employees. Every team member is dedicated to enhancing our guests' satisfaction by fostering relationships and delivering exceptional service at a great value. We create a convenient,...
-
Dietary Cook
3 weeks ago
Osceola, United States Clarke County Hospital Full timeThis position performs a wide variety of task and operations to prepare and cook foods for patients, employees and guests as directed following established sanitation, safety, and dietary procedures. Review and Meal Prep Review menu and assemble foods, supplies, and equipment for daily food preparation. Set up and prepare equipment for use in food...