Guest Service Center Specialist

4 months ago

Osceola, United States Lakeside Hotel Casino Full time
Job DescriptionJob DescriptionThe Guest Service Center Specialist assists guests with currency exchanges, voucher cash-ins, and check cashing.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Assists guests and team members with exchanging cash and/or coin denominations.
  • Assists guests with exchanging slot vouchers and table games chips/checks into monetary funds.
  • Accurately count monetary funds presented to and received from guests and team members.
  • Properly and accurately strap, bundle, and/or label monetary funds.
  • Count all coin and paper monies with the use of automated machines.
  • Properly and accurately complete all paperwork required by in-house, local, state, and federal agencies.
  • Properly verify all checks being cashed through the cage by using all established internal standards up to and including checking with Certegy and Newave systems.
  • Complete Table Games and Slot Department fills.
  • Complete Slot Department jackpots.
  • Distribute Table Games Dealer tokes.
  • Other related duties as assigned.
EDUCATION/EXPERIENCE:High school diploma or GED required. Previous casino cage or high-volume cash handling experience preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

Must be able to obtain and maintain and Iowa Gaming License.

EMPLOYEE BENEFITS INCLUDE:

  • All rest and meal breaks are paid
  • Paid Time Off (PTO) earned each pay period for Full-Time Team Members
  • Paid Holidays for Full-Time Team Members
  • Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members
  • 401(k) with Company Match
  • Free $25K Life Insurance for Full-Time Team Members
  • Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
  • Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.
  • Employee Discounts, Team Celebrations, Awards, and more...

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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