Service Team Leader

1 week ago


Kansas City, Missouri, United States CIA Restaurant Group Full time

Position Title: Lead Server

Job Category: Restaurants

Position Overview:

The Lead Server plays a crucial role in ensuring that every guest enjoys a memorable dining experience. This position involves supervising all service operations within the establishment while upholding exceptional service standards and delivering prompt and courteous customer interactions.

Key Responsibilities:

  1. Mentor and train both student and non-student servers on their responsibilities and customer service techniques.
  2. Monitor and ensure the completion of tasks by service staff, providing constructive feedback on performance and areas for growth.
  3. Manage the scheduling of all serving staff to ensure adequate coverage.
  4. Oversee the service team during the preparation, execution, and clean-up phases to guarantee an outstanding guest experience, adhering to established procedures and guidelines.
  5. Welcome and serve guests, maintaining professional service standards and a positive demeanor towards customers and colleagues.
  6. Deliver prompt and efficient service while ensuring high-quality customer care.
  7. Execute all server responsibilities related to food and beverage service, including taking orders and processing payments.
  8. Account for and report all food and beverage sales accurately.
  9. Place orders for Front of House supplies as needed.
  10. Maintain up-to-date menu information for guest reference.
  11. Assist in organizing and executing the timing and sequence of dining room service.
  12. Ensure the proper closing procedures are followed at the end of each shift.
  13. Maintain cleanliness and product replenishment in the service area and dining room.
  14. Communicate dietary restrictions and allergies to the kitchen management.
  15. Support the dining room staff with guest seating, phone inquiries, and additional tasks as required.
  16. Develop a comprehensive knowledge of food and beverage offerings to enhance guest service.
  17. Utilize the reservation system effectively to manage guest bookings.
  18. Provide assistance in other operational areas as necessary.

Qualifications:

Education: High school diploma required.

Experience: At least one year of experience in a Front of House dining service role.

Preferred Skills:

  • Familiarity with OpenTable Reservation System.
  • Experience with MICROS POS System.

Essential Skills:

  • Strong knowledge of food and beverage, including menu terminology and culinary practices.
  • Proficient in restaurant POS systems.
  • Exemplary hospitality skills.
  • Ability to work collaboratively within a team and manage multiple priorities effectively.
  • Demonstrated responsiveness to customer needs.
  • High energy, self-motivated, and organized.
  • Dependable and punctual.

Working Conditions:

Must be able to lift and carry up to 30 lbs frequently and up to 50 lbs occasionally with assistance. Ability to stand and work for extended periods during regular service hours.

Additional Information:

The CIA Restaurant Group is committed to supporting its employees with a comprehensive benefits package designed to promote work-life balance. Benefits may include medical, dental, and vision plans, life and disability insurance, generous paid time off, retirement savings plans, and more.



  • Kansas City, Missouri, United States Melbourne Sports Centres Full time

    Customer Service Team LeaderWe are thrilled to announce an opportunity for a dynamic individual to join our team at Melbourne Sports Centres. This role is pivotal in ensuring our customer service operations run smoothly and efficiently.About the RoleThe Customer Experience Team serves as the primary point of contact for our patrons. As a Team Leader, you...


  • Kansas City, Missouri, United States Boyd Gaming Full time

    What will you be responsible for?Position OverviewThe Environmental Services Team Leader is tasked with planning, organizing, and overseeing the activities of the Environmental Services division. This role includes enforcing departmental policies and procedures, as well as training, mentoring, and guiding both supervisory and operational team members.Key...


  • Kansas City, Missouri, United States Walmart Full time

    Position Overview:As a Team Leader for Member Services, you will play a crucial role in overseeing the daily operations of your designated area, ensuring that our associates are effectively supported and that our members receive exceptional service.Key Responsibilities:Supervision and Training: Assist management in guiding associates by delegating tasks,...


  • Kansas City, Missouri, United States Melbourne Sports Centres Full time

    Customer Service Team Leader - ParkvilleWe are excited to announce an opportunity for a new team leader at Melbourne Sports Centres, where we prioritize exceptional customer experiences.About the RoleThe Customer Experience Team serves as the welcoming face of our organization. In this leadership position, you will guide a team of dedicated customer service...

  • Culinary Team Leader

    2 weeks ago


    Kansas City, Missouri, United States Compass Group USA Full time

    Culinary Team Leader (Full-Time)Overview:We are seeking a dedicated Culinary Team Leader to oversee our food service operations. This role involves direct supervision of culinary staff, ensuring compliance with company policies and industry regulations.Key Responsibilities:Lead and mentor food service associates, providing training and guidance.Plan, assign,...

  • Culinary Team Leader

    2 weeks ago


    Kansas City, Missouri, United States Hyatt Regency London Full time

    Culinary Team LeaderBecome a vital part of the culinary team at Hyatt Regency London.The Culinary Team Leader is accountable for overseeing meal preparation and designated kitchen responsibilities. Work schedules may vary based on operational requirements, including weekends and holidays.KEY RESPONSIBILITIESEnsure that the culinary team collaborates...

  • Culinary Team Leader

    2 weeks ago


    Kansas City, Missouri, United States Compass Group USA Full time

    Position Title:Culinary Team LeaderCompensation Range: $23.00 to $25.00Application Process: We prioritize a seamless application experience. Interested candidates can easily apply through our text messaging service.Company Overview: At Compass Group USA, we believe in fostering an environment of diversity and inclusion. Join us to embark on a fulfilling...


  • Kansas City, Missouri, United States Walmart Full time

    Position Overview...Key Responsibilities...Assists leadership in overseeing team members within designated areas by delegating tasks; conveying objectives and feedback; instructing team members on operational processes; guiding and advising team members on customer service strategies to ensure that member inquiries and issues are addressed in accordance with...


  • Kansas City, Missouri, United States Ryder Full time

    Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. We are currently seeking a dedicated overnight Logistics Operations Supervisor for our Supply Chain Solutions division. This role is essential for ensuring efficient logistics operations and team management. Pay Type: Exempt / Salary paid Twice Per Month Annual Salary Pay: $65,000 -...


  • Kansas City, Missouri, United States Cedar Fair Full time

    Food and Beverage Team Leader - Competitive PayOverview:As a pivotal member of our leadership team, the Food and Beverage Team Leader is responsible for overseeing operations at their designated location. This role involves guiding, inspiring, and empowering team members to achieve all operational standards and objectives while fostering a dynamic and...


  • Kansas City, Missouri, United States Product Connections Full time

    Position OverviewProduct Connections is in search of a dedicated Team Leader to oversee a group of product demonstrators within a retail environment. This part-time leadership role presents an excellent opportunity for individuals who excel in collaborative settings and are eager for professional advancement.Employee BenefitsCompetitive Weekly...

  • Starbucks Team Leader

    2 weeks ago


    Kansas City, Missouri, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Job OverviewWe are looking for a dedicated and skilled Starbucks Team Leader to become a vital part of our team at Hampton Inn and Suites Downtown Kansas City Crossroads. In this role, you will be responsible for guiding our Starbucks crew, ensuring outstanding customer experiences, and upholding operational standards. If you have a passion for coffee,...


  • Kansas City, Missouri, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Job OverviewWe are looking for a dedicated and skilled Starbucks Team Leader to oversee operations at our establishment. In this role, you will be instrumental in guiding our barista team, ensuring outstanding customer service, and upholding operational standards.About Our CompanyAt Hampton Inn and Suites - Kansas City Downtown-Crossroads, recognized as a...

  • Starbucks Team Leader

    2 weeks ago


    Kansas City, Missouri, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Job OverviewWe are currently in search of a dedicated and skilled Starbucks Team Leader to oversee operations at our establishment. In this pivotal role, you will be responsible for guiding our barista team, ensuring top-notch customer service, and upholding operational standards. If you have a passion for coffee and a knack for leadership, we encourage you...

  • Starbucks Team Leader

    2 weeks ago


    Kansas City, Missouri, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full time

    Job OverviewWe are in search of a dedicated and skilled Starbucks Team Leader to oversee operations at our establishment. As a Shift Manager, you will be instrumental in guiding our coffee shop team, ensuring top-notch customer experiences, and upholding operational standards. If you have a passion for coffee and a knack for leadership, we encourage you to...


  • Kansas City, Missouri, United States Jarbo Full time

    Overview of the Role:The Customer Support Team Leader is responsible for overseeing and guiding a dedicated group of Customer Service Representatives (CSRs) in the daily functions of our contact center. This role involves supporting CSRs post-training by monitoring their performance, documenting progress, addressing inquiries, and providing continuous...


  • Kansas City, Missouri, United States Full Potential Solutions Full time

    Overview: Full Potential Solutions (FPS) is a results-oriented, analytically driven organization specializing in omnichannel solutions. We prioritize our culture and employees, operating globally with a commitment to excellence. Our rapid growth is fueled by our investment in top talent, innovative processes, and proprietary technology, enabling us to...


  • Kansas City, Missouri, United States Sky Jet Services Full time

    Join Our Team as an Aviation Maintenance Team LeaderAt Sky Jet Services, we deliver a comprehensive array of global technical solutions in MRO (maintenance, repair, and overhaul), engineering, component refurbishment, and parts development. Our offerings are tailored for both narrow and wide-body aircraft operators across the commercial and governmental...


  • Kansas City, Missouri, United States Extra Mile Full time

    Job DescriptionAbout Us: Extra Mile Ecommerce is a leading retail company specializing in sports and games ecommerce, dedicated to providing top-notch products and services to enthusiasts worldwide. As a world leader in ultimate frisbee retail sales and a growing presence in disc golf, we are committed to driving growth and innovation in the ecommerce...


  • Kansas City, Missouri, United States Ripple Effect Consulting Full time

    Construction Administration Team Leader Location: Kansas City Metropolitan Area Employment Type: Full-time About Ripple Effect Consulting We are a mission-driven engineering and design firm dedicated to making a significant difference in communities. Our entrepreneurial culture fosters a collaborative environment where our employees are our greatest...