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Team Leader for Member Services

2 months ago

Kansas City, Missouri, United States Walmart Full time
Position Overview...

Key Responsibilities...

Assists leadership in overseeing team members within designated areas by delegating tasks; conveying objectives and feedback; instructing team members on operational processes; guiding and advising team members on customer service strategies to ensure that member inquiries and issues are addressed in accordance with organizational standards; ensuring adherence to company policies and procedures; supporting open communication practices; and engaging in recruitment, hiring, scheduling, promotion, coaching, and performance evaluation of team members.

Enhances membership engagement by providing insights on membership categories, programs, and advantages to both existing and potential members; managing membership applications, upgrades, and account credits; encouraging membership renewals; participating in promotional and marketing initiatives; completing and maintaining marketing documentation; striving to achieve membership targets; and advocating for the benefits of company products and services.

Ensures exceptional member service by recognizing member needs; assisting members with purchasing choices; locating products; offering guidance on self-service technologies; aiding members with transactions at checkout points; and ensuring that club pickup orders are processed efficiently.

Manages designated areas by addressing claims and returns; organizing merchandise displays; identifying inventory shrinkage and damages; maintaining the availability of carts and flatbeds; assisting members with transporting purchases; utilizing retrieval equipment in compliance with company policies; and ensuring cleanliness in the parking area.

Maintains accurate financial records, files, transactions, and other necessary documentation by adhering to accounting procedures; providing funds for proper register operations; generating and interpreting financial reports; assisting with financial investigations; preparing daily deposits; overseeing cash fund transfers; investigating discrepancies in cash registers; and safeguarding the confidentiality and accuracy of financial and personal data.

Develops, communicates, and implements operational processes to meet business objectives by collaborating with management, colleagues, customers, and other stakeholders; analyzing and applying information from various sources; monitoring progress and outcomes; and identifying and addressing areas for improvement.

Promotes and supports compliance with organizational policies, procedures, and ethical standards by explaining, guiding, and demonstrating their application in business operations; implementing related action plans; utilizing open communication practices; and assisting management in resolving ethical and compliance-related issues.

Leads and collaborates in team efforts by sharing resources, information, and tools; assessing customer needs and business priorities; coordinating and executing work assignments; providing guidance, feedback, and support to ensure that deadlines and quality standards are met; and modeling adaptability to change or new challenges.

At Walmart, we offer competitive compensation along with performance-based bonuses and a range of benefits designed to enhance your well-being.

-Health Benefits: Includes medical, vision, and dental coverage.
-Financial Benefits: Includes 401(k), stock purchase options, and company-paid life insurance.
-Paid Time Off: Includes PTO, parental leave, family care leave, bereavement, jury duty, and voting time. You will also receive PTO and/or PPTO for vacation, illness, holidays, or other purposes, with amounts based on job classification and tenure. This will meet or exceed paid sick leave laws where applicable.
-Additional Benefits: Includes short-term and long-term disability, employee discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-sponsored education benefit program for both full-time and part-time associates, covering a range of educational opportunities from high school completion to bachelor's degrees, including English Language Learning and short-form certificates, with all tuition, books, and fees fully covered by Walmart.

Eligibility for certain benefits may vary based on job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

The hourly wage range for this position is competitive, with actual rates determined by job location and experience.

Additional compensation may be available in the form of premiums based on specific circumstances, with amounts varying based on schedule, facility, season, or specific tasks performed.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position.

Minimum Qualifications:
- 6 months of retail experience, including operating front-end equipment (e.g., cash register) AND 6 months of customer service experience.
- Must be at least 18 years of age.
Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position.

- Experience leading a front-end team, including hiring, evaluating, mentoring, developing, and managing workloads.