Customer Service Ambassador

23 hours ago


GondrecourtleChâteau, Grand Est, United States growroseville Full time

Job Summary: We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Growroseville. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from arrival to departure.

Responsibilities:

  • Greet guests with a smile and a personal touch, making them feel valued and recognized.
  • Review daily arrival lists and assist in preparing welcome amenities to make our guests feel at home.
  • Escort VIP guests to their rooms and ensure a seamless check-in process.
  • Answer phone calls promptly and professionally, providing accurate information and resolving guest inquiries.
  • Manage cash handling procedures, including counting and reporting any discrepancies.
  • Maintain a clean and organized front desk area, ensuring a positive first impression for our guests.
  • Assist with lobby activation and other tasks as needed to ensure a smooth guest experience.
  • Handle guest PPI data with care and follow proper procedures to maintain confidentiality.
  • Take ownership of guest requests and resolve any issues in a professional and efficient manner.
  • Participate in our Front Desk upsell program to drive revenue growth and exceed guest expectations.
  • Retrieve necessary identification documents and payment information from guests upon arrival.

Qualifications:

  • Previous customer service experience in a fast-paced environment.
  • High school diploma or equivalent required.

Knowledge, Skills, and Abilities:

  • Basic computer skills and proficiency in our systems.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a team environment and exceed guest expectations.
  • Strong time management skills to prioritize tasks and meet deadlines.


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