Hospitality Services Supervisor

2 weeks ago

Stony Point, United States Presbyterian Church Full time

Company Overview:

Presbyterian Church is dedicated to creating an inclusive environment that welcomes individuals from diverse backgrounds, promoting dialogue, spiritual growth, and social justice. Our facilities are designed to support various community activities, fostering creativity and leadership development.

Position Purpose: The primary objective of this role is to ensure an exceptional experience for all visitors, addressing their needs and those of their group coordinators. This position serves as a key representative of our organization, overseeing guest interactions at the reception, managing group meeting requirements, and ensuring cleanliness and maintenance of facilities.

Key Responsibilities:

  1. Collaborate effectively with the Reservations Team to facilitate a smooth arrival and stay for guest groups.
  2. Resolve any issues or concerns raised by guests during their visit or afterward.
  3. Supervise and support the housekeeping team, ensuring all staff receive proper training and are scheduled efficiently.
  4. Manage inventory and procurement of necessary supplies.
  5. Oversee guest service associates, ensuring all meeting spaces are prepared and equipped according to group specifications.
  6. Conduct inspections of guest accommodations and meeting rooms.
  7. Act as the Manager on Duty as required.
  8. Manage the operational aspects of the guest management system.

Essential Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience in hospitality management.
  • Proven experience in a customer service role.
  • Demonstrated ability to manage personnel and operational systems.
  • Strong leadership and supervisory skills.
  • Excellent project management and organizational abilities.
  • Effective written and verbal communication skills.
  • Ability to delegate tasks and help team members set and achieve goals.
  • Experience interacting with individuals from various cultural and ethnic backgrounds.
  • Ability to foster a collaborative approach to problem-solving.
  • Strong customer service orientation and crisis management skills.
  • Proficient in learning and utilizing new management software.
  • Basic understanding of audio/visual equipment.
  • Conflict resolution skills.

Desirable Skills:

  • A strong commitment to cultural and racial inclusivity, valuing diverse perspectives and experiences.
  • Proficiency in additional languages is advantageous.

Required Competencies:

  • Deep commitment to diversity, equity, and inclusion.
  • Ability to manage and resolve conflicts effectively.
  • Collaborative mindset and willingness to learn from others.
  • Ability to work independently and in a fast-paced environment.

Physical Requirements:

  • Must be able to see, hear, speak, type, write, and move between locations while performing tasks.
  • May require lifting items up to 25 lbs to assist housekeeping staff.
  • Availability to reside on-site when serving as Manager on Duty if living a significant distance away.
  • Weekend and evening availability is necessary.

Additional Information:

We believe in maintaining a balanced life that nurtures work, leisure, and spiritual growth, contributing to a healthier and more productive workplace.

The Presbyterian Church offers a comprehensive benefits package for eligible employees, including health insurance, retirement plans, and paid time off.

Commitment to Diversity:

Our faith inspires our dedication to diversity, equity, and inclusion, grounded in our values and community principles.

We are an Equal Employment Opportunity Employer, committed to inclusivity in all aspects of our hiring practices.

We encourage candidates from diverse backgrounds, particularly those with theological training and multilingual abilities, to consider joining our team.

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