Customer Service Representative

1 month ago


Hillsboro, United States CSL Plasma Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. As a key member of our team, you will play a critical role in ensuring the smooth operation of our plasma collection center.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process and monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction donor may have during or after the pheresis process.
  • Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  • Alert Group Leader or Supervisor of donor flow issues and ensure the accurate recording of donor data in the electronic donor information management system.
  • Maintain clean efficient work environment and follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
  • Ability to understand, remember and apply oral and/or written instructions.
  • Ability to work in a fast-paced environment with frequent interruptions.
What We Offer

CSL Plasma offers a competitive compensation package, including options for health care benefits, company-provided basic life insurance and Short- and Long-Term Disability, the option to participate in CSL's 401(k) Savings Program, Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business, and paid observed holidays as designated by the Company.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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