Front Desk Hospitality Agent
3 weeks ago
Sonder is a hospitality company that offers a unique and personalized experience for its guests. We are committed to providing exceptional service and creating a welcoming environment for all our guests.
The OpportunityWe are seeking a Front Desk Hospitality Agent to join our team. As a Front Desk Hospitality Agent, you will be the face of Sonder and will be responsible for providing exceptional service to our guests. You will be the first point of contact for our guests and will be responsible for ensuring that their stay with us is memorable and enjoyable.
Responsibilities- Provide exceptional service to our guests, ensuring that their stay with us is memorable and enjoyable.
- Be the first point of contact for our guests and respond to their queries and concerns in a timely and professional manner.
- Ensure that all guest rooms are clean and well-maintained, and that all amenities are available and functioning properly.
- Handle guest complaints and resolve issues in a fair and professional manner.
- Work collaboratively with other team members to ensure that all guest needs are met.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Ability to work effectively in a team environment.
- High school diploma or equivalent required.
- Previous experience in a customer service or hospitality role an asset.
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