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Front Desk Representative

2 months ago

Atlanta, Georgia, United States Hospitality Ventures Full time

Front Desk Agent

Courtyard by Marriott Atlanta Windy Hill/Ballpark, Atlanta, GA

About the Role

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Courtyard by Marriott Atlanta Windy Hill/Ballpark. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities

  • Welcome and serve each guest with exceptional service, either in person or by phone
  • Ensure guests are checked in and out in a friendly and timely manner
  • Provide information and assistance to guests regarding hotel amenities and services
  • Handle guest complaints and resolve issues in a professional and courteous manner

Requirements

To be successful in this role, you will need:

  • Basic reading, writing, and math skills
  • Ability to work nights, weekends, and/or holidays
  • Regularly required to talk, hear, and interact with guests
  • Frequently required to use hands and fingers to handle objects, tools, or controls
  • Occasionally required to walk, sit, and reach with hands and arms

Education and Experience

We are looking for individuals with a high school diploma or general education degree (GED) and one to three months of related experience and/or training.

Benefits

We offer a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • Short-term and long-term disability insurance
  • Life insurance
  • 401(k) plan with 4% match
  • Paid vacation days and paid sick days
  • Company travel discounts

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from diverse candidates. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.