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Front Desk Agent

2 months ago

Atlanta, Georgia, United States Auro Hotels Full time

Job Title: Front Desk Agent/ Night Audit

Job Summary:

We are seeking a highly skilled and experienced Front Desk Agent/ Night Audit to join our team at Auro Hotels. As a Front Desk Agent/ Night Audit, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and ensuring that all guest accounts are accurate and up-to-date.

Key Responsibilities:

  • Greet and serve guests in a professional and courteous manner
  • Register guests, process payments, and handle cash and credit transactions
  • Verify and post room charges, handle guest complaints, and resolve issues in a timely and professional manner
  • Assist with night audit duties, including balancing guest accounts and preparing reports
  • Provide excellent customer service and ensure that all guests have a positive experience

Requirements:

  • College degree preferred; High School Diploma and/or 2-3 years experience or equivalent combination of education and experience required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to work a flexible schedule, including nights and weekends

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Professional development and training opportunities

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to [insert contact information].