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Chief Operations Officer

2 months ago

Amityville, New York, United States Imperial Cleaning Full time
Position Overview

Imperial Cleaning is on the lookout for a Director of Operations to enhance our operational framework. In this pivotal role, you will oversee the management of internal and external relationships, ensuring project timelines are met while leading a dedicated team towards outstanding performance.

Key Responsibilities:
  • Foster and sustain internal relationships throughout the organization.
  • Oversee the recruitment process, including interviewing, hiring, and termination of staff as necessary.
  • Assess and refine the organizational structure to enhance operational efficiency.
  • Supervise project timelines and provide leadership to the team.
  • Build and nurture client relationships.
  • Conduct site evaluations, create pricing proposals for clients, and submit competitive bids.
  • Manage the onboarding process for new clients and address customer service inquiries.
  • Direct external client communications and oversee strategic business initiatives.
  • Collaborate with regional and district managers to optimize efficiency.
  • Track key performance indicators and identify areas for improvement.
  • Oversee fleet management and related operational aspects.
  • Implement employee development programs and conduct performance evaluations.
  • Ensure effective management of warehouse operations and company resources.
Qualifications:
  • Demonstrated experience in operations management.
  • Strong project management capabilities with proven team leadership.
  • Exceptional communication and interpersonal skills.
  • Effective problem-solving skills and adaptability in dynamic environments.
  • Proficient in relevant software and tools, with a willingness to travel as required.