Operations Director

Imperial Cleaning is a leading provider of professional cleaning services, with a strong presence in the nation. As the Director of Operations, you will play a crucial role in driving the company's growth and success.

The ideal candidate will have a proven track record in operations management, with a strong ability to lead and motivate teams. You will be responsible for developing and implementing strategic initiatives, managing project timelines, and ensuring the smooth functioning of the organization.

Key Responsibilities:

• Develop and maintain internal relationships across the company, fostering a collaborative and productive work environment.
• Recruit, interview, hire, and terminate employees as necessary.
• Review, design, and oversee improvements to the company structure to enhance overall efficiency and productivity.
• Manage project timelines and provide team leadership, collaborating with internal teams, external vendors, and contractors.
• Establish and grow Regional Manager relationships and manage compliance to corporate strategic initiatives.
• Establish and maintain client relationships, serving as the main point of contact for client executives, employees, and external partners.
• Perform walkthroughs and develop pricing for prospective clients, ensuring profitability.
• Develop proposals and submit bids for individual and RFP opportunities.
• Manage the on boarding of new clients and transition new accounts to Regional Managers while effectively managing customer service issues promptly and ensuring a satisfactory resolution.
• Prioritize superior customer service and satisfaction, assisting field management with resolving complex problems.
• Lead external client communication through emails, presentations, reports, meetings, and agendas.
• Oversee strategic business initiatives, including time reporting, inspections, and P&L under the direction of ownership.
• Collaborate with regional managers, district managers, account coordinators, and customer service to increase efficiency, professionalism, and staff management.
• Travel nationwide to oversee new business opportunities, account management, and client relationships.
• Monitor and report various key performance indicators (KPIs), identifying improvement opportunities in collaboration with field management.
• Conduct inspections with staff, providing instruction on proper processes.
• Organize and prioritize multiple tasks effectively in a demanding and fast-paced environment.
• Monitor and respond to emergencies, including nights and weekends, ensuring effective communication.
• Manage the company's fleet of 32 vehicles, including purchasing, registration, insurance, repairs, and logistics.
• Coordinate fleet vehicle branding, accident procedures, and maintenance.
• Manage fleet-related aspects such as Enterprise fleet website, EZpass/Sunpass, and gas card orders.
• Manage the parking app site and update drivers accordingly.
• Represent the company in depositions and lawsuits.
• Identify inefficiencies and strategize improvements in departmental processes and structure.
• Foster talent development and assist employees with career advancement opportunities.
• Implement annual employee evaluations to encourage open and honest feedback between employees and management.
• Oversee warehouse operations, including purchasing, inventory projections, receiving, and forklift operation.
• Provide general oversight of the company's building and grounds.
• Evaluate and purchase machinery, chemicals, and supplies based on pricing, effectiveness, and feedback from the cleaning team.
• Review and ensure compliance with OSHA standards, conduct safety training, and manage MSDS sheets.
• Lead the Safety Committee and conduct fire drills.
• Manage the relationship with ceiling restoration vendors, ensuring proper chemical usage and on-location performance.
• Approve and process expense reports and time-off requests.

Requirements:

• Proven experience in operations management, preferably in a similar industry.
• Strong project management skills, with the ability to adhere to strict timelines and provide effective team leadership.
• Excellent communication and interpersonal skills to build and maintain relationships with internal and external stakeholders.
• Strong problem-solving and decision-making abilities, 24/7.
• Ability to work in a fast-paced and demanding environment, prioritizing multiple tasks effectively.
• Proficiency in Microsoft Office and other relevant software/tools.
• Flexibility to travel nationwide as required.

Preferred Qualifications:

• Bachelors degree or greater in Business Management or relevant field.
• At least 10 years or more of experience in development of strategic initiatives and business development, Implementing and executing.
• Self driven, independent thinker that is able to take initiative and devise creative solutions.
• Experience working in operations.
• Strong relationship building skills and an entrepreneurial approach that leverages further opportunities and growth.
• Proven working experience as a supervising manager responsible for staff.