Customer Solutions/Operations Specialist

4 weeks ago


Amityville, New York, United States Creative Financial Staffing Full time

Customer Solutions/Operations Specialist

About the Role and Company

  • Creative Financial Staffing is working with a well-established professional services firm with a presence nationwide that services the country's top corporate clients.
  • They are seeking an Operations and Solutions Coordinator to join their growing team.
  • This role will be located in a Long Island office.
  • Some perks include offering free lunch on Fridays, hosting happy hours and other events throughout the year.

Role Responsibilities

  • Primary point-of-contact that supports selected clients.
  • Work closely with Field Managers on requests and/or issues that may arise.
  • Provide operations support to all departments within the organization.
  • Schedule project crews for services, training, and deliveries.
  • Creating and closing work orders for Regional spreadsheets and Project Crew schedules.
  • Customer liaison for follow-ups and customer service issues.
  • Update corresponding client systems to ensure tracking and billing of all services performed.
  • Manage project budgets; review and correct any variances weekly.

Preferred Qualifications

  • Bilingual (English and Spanish) is required.
  • 2+ years professional experience; open to industry.
  • Experienced in coordinating and scheduling.
  • Exposure to systems / tech savvy.
  • Strong customer service skills.


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