Telecommunications Specialist I

4 weeks ago


New Braunfels, Texas, United States Christus Health Full time

Job Summary:

The Telecommunications Specialist I is a strategic position providing high-level analytical skills and expertise in Telecomm Networks. This role involves tactical execution of Telecom operations, including expert-level analytical skills and expertise in telecomm expense review and management.

Key Responsibilities:

  • Perform complex telecomm analysis of business needs and translate them into technical works with Telecomm providers to create service orders.
  • Provide insight into ordering products and services in a timely manner consistent with meeting defined intervals.
  • Handle all first bill reviews to ensure billing is accurate, including review for proper tax status, appropriate fees and surcharges, proper quantity of USOCs, any contract rates are appropriate and not overstated/understated, etc.
  • Ensure proper AP codes for DI entries completed through the system for proper cost allocation.
  • Provide checks and balances on monthly bills.
  • Ensure monthly bills are accurately billed and coded, and also paid on time with zero late payment fees.
  • Work with Telecomm providers for incident and problem resolution to telecomm-related events.
  • Keep accurate contact information for vendor repair bureaus as well as escalation procedures, chronic issues procedures, etc.
  • Responsible for accurate lists of services complete with circuit IDs, CLLI code information, location information, and other pertinent information.
  • Audit customer service records annually to ensure that billing is correct for all services in records.
  • Conduct physical inventories using audited customer service records and bills, physically site survey each site to ensure that the services being billed for are actually in use by CHRISTUS Health facilities.
  • Document applications and LCON information.
  • Conduct LDUAs to scrutinize long distance calls and determine any patterns that might suggest toll fraud, etc, and then refer to appropriate team members for handling.
  • Analyze traffic studies to request regular traffic studies for dial tone services, and when studies arrive, analyze peg count, usage for P.01 GOS, overflows, and trunks in maintenance.
  • Keep a repository of network schematics and update schematics as directed by team members.
  • Manage contract information, including type of service, term, start date, stop date, location(s), etc, and devise a method of notifying team members of expiration dates at intervals set by team members based on type of service.
  • Provide reports of sites, inventory, contract, vendors, cost allocations per AP code and per location code, both on demand and scheduled.
  • Assist team members with administrative reports such as time reports, expense reports, payroll reports, etc.
  • Use questions uncovered during audits and physical inventories to assist appropriate team members in ensuring that the services installed and billed for are the best services to be used for the installed applications.
  • Maintain in-depth knowledge and current certification in data/voice technologies, including but not limited to vendor certifications.

Requirements:

  • High School Diploma

Work Type:

Full Time

EEO is the law:

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