Service Operations Manager
4 weeks ago
Tesla's Service Operations Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.
Our Service Operations Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.
Key Responsibilities:- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Technical acumen is required - you must develop a knowledge of all Tesla products, service systems, processes, and procedures
- Bachelor's degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver's license required
- Competitive pay
- Aetna PPO and HSA plans
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation: $97,968 - $148,200/annual salary + cash and stock awards + benefits
-
Restaurant Operations Manager
1 month ago
West Covina, California, United States Wingstop - FWS Full timeJob Summary:As an Assistant Manager at Wingstop - FWS, you will play a vital role in ensuring the success of our restaurant. You will work closely with the General Manager and team to drive sales, control labor and food costs, and maintain a safe and welcoming environment for our guests. This is an excellent opportunity to develop your leadership skills and...
-
Restaurant Operations Manager
4 weeks ago
West Covina, California, United States California Food Management LLC Full timeJob SummaryWe are seeking a highly skilled and experienced General Manager to lead our IHOP restaurant in California. The successful candidate will be responsible for directing the operation of the unit, ensuring excellent customer service, and maintaining high standards of quality and safety.Key ResponsibilitiesDevelop and implement effective strategies to...
-
Restaurant Operations Manager
4 weeks ago
West Covina, California, United States Dennys 7806 Full timeJob DescriptionOverviewDenny's 7599 is seeking a highly motivated and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for the overall success of the restaurant, including managing staff, controlling costs, and delivering exceptional guest experiences.Key ResponsibilitiesGuest ExperienceEnsure that all...
-
Fitness Club Operations Manager
3 weeks ago
West Covina, California, United States Gold's Gym - SoCal Full timeWe're seeking a highly skilled Fitness Club Operations Manager to join our team at Gold's Gym - SoCal.Job SummaryAs a Fitness Club Operations Manager, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring a world-class experience for our members. This includes managing a team of staff, developing and implementing...
-
Restaurant Operations Manager
4 weeks ago
Covina, California, United States Covina Corral Inc dba Golden Corral Full timeAbout the Role:We are seeking a highly skilled Restaurant General Manager to lead our team at Covina Corral Inc dba Golden Corral. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction, driving sales growth, and maintaining a positive work environment.Key Responsibilities:Oversee daily...
-
Restaurant Operations Manager
4 weeks ago
Covina, California, United States Golden Corral Full timeLeadership Opportunity at Golden CorralWe are seeking a talented and experienced General Manager to lead our restaurant team at Golden Corral. As a General Manager, you will be responsible for ensuring the highest level of customer satisfaction, driving sales growth, and maintaining a positive work environment.Key Responsibilities:Develop and implement...
-
Local Manager
4 weeks ago
Covina, California, United States Frontier, Inc. Full timeJob SummaryFrontier, Inc. is seeking a highly skilled Local Manager to lead our field operations team. As a key member of our organization, you will be responsible for driving performance, delivering results, and exceeding market growth targets.Key ResponsibilitiesMeet service activation and repair commitment dates, maintain revenue and expense budget...
-
Store Operations Manager
1 month ago
West Covina, California, United States dd's Discounts Full timeJob Title: Area SupervisorAt dd's Discounts, we're committed to creating a safe and secure shopping environment for our customers and associates. As an Area Supervisor, you'll play a critical role in maintaining a high level of awareness on the sales floor and ensuring that all customers and associates are treated with respect and courtesy.Key...
-
Maintenance Supervisor
4 weeks ago
Covina, California, United States Aerotek Full timeJob DescriptionMaintenance Supervisor - Operations ManagerAerotek is seeking a skilled Maintenance Supervisor to oversee the maintenance and operations of our facilities. The ideal candidate will have experience in supervising a team of maintenance personnel and have a strong understanding of maintenance and operations principles.Key...
-
Financial Operations Specialist
3 weeks ago
West Covina, California, United States A.P.R., Inc. (AlphaProTemps) Full timeJob DescriptionAlphaProTemps is seeking a highly skilled Financial Operations Specialist to join our team. As a key member of our accounting department, you will be responsible for closing monthly financials, reconciling account balances, and maintaining our general ledger.Key Responsibilities:Provide financial information to management by researching and...
-
Client Services Ambassador
4 weeks ago
West Covina, California, United States Dicio Full timeJob OverviewWe are seeking a highly motivated and customer-focused Client Services Representative to join our team at Dicio. As a key member of our sales department, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Manage high-volume warm leads, ensuring each customer receives personalized...
-
Financial Operations Specialist
4 weeks ago
West Covina, California, United States West Covina Auto Retail Inc Full timeJob OverviewWest Covina Auto Retail Inc is seeking a skilled Financial Operations Specialist to join our team. As a key member of our finance department, you will be responsible for managing customer accounts, negotiating payment arrangements, and collaborating with the finance team to develop collection strategies.Key Responsibilities:Manage customer...
-
Senior Area Manager
4 weeks ago
West Covina, California, United States GK Management Co., Inc. Full timeJob SummaryThe Senior Area Manager at GK Management Co., Inc. plays a pivotal role in overseeing the operations of multiple apartment communities within their assigned region. This critical position demands an individual who can efficiently drive portfolio objectives, ensure strict compliance with housing regulations, manage budgets, preserve physical...
-
Transportation Operator
4 weeks ago
West Covina, California, United States MV Transportation Full timeJob Title: DriverJob Summary:MV Transportation is seeking a reliable and efficient Driver to provide public transportation services. The ideal candidate will have a valid CDL, VTT, and Passenger Endorsement, as well as excellent communication and decision-making skills.Responsibilities:* Safely operate a transit motor vehicle* Provide reliable and efficient...
-
Food Service Team Member
1 month ago
West Covina, California, United States Hofman Hospitality Group Full timeJob Title: Food Service Team MemberJoin our team at Hofman Hospitality Group as a Food Service Team Member. As a key member of our team, you will be responsible for ensuring our guests have an exceptional dining experience.Responsibilities:Serve a section of tables, as determined by managementWork in a team environment with the ability to be an effective...
-
Automotive Store Manager Position
4 weeks ago
West Covina, California, United States American Tire Depot Full timeAmerican Tire Depot is seeking a highly skilled and motivated Automotive Store Manager to lead our team and drive sales growth. Key Responsibilities:Manage daily store operations and procedures to ensure seamless customer experience.Implement and execute company initiatives, motivating and training team members to achieve sales targets.Meet or exceed...
-
Team Member
1 month ago
West Covina, California, United States El Super Full timeJob Summary:As a Team Member at El Super, you will play a vital role in delivering exceptional customer service, processing sales efficiently, and maintaining a clean and organized store environment. Under the supervision of the Department Manager, you will be responsible for providing premier customer service, assisting customers at the registers, and...
-
Customer Service Team Lead
4 weeks ago
West Covina, California, United States Floor & Decor Full timeCustomer Service Supervisor RoleAt Floor & Decor, we're looking for a skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you'll be responsible for providing direction to our Customer Service Associates to ensure a highly attentive level of customer service. You'll also demonstrate a thorough understanding and...
-
Maintenance and Operations Specialist
3 weeks ago
West Covina, California, United States Pacific Retail Capital Partners Full timeAbout the RoleThe Maintenance Technician will be responsible for ensuring the smooth operation of our retail property, Plaza West Covina. This position requires a strong understanding of construction practices, preventive maintenance, and safety protocols.Key ResponsibilitiesPerform routine maintenance tasks, including repairs and replacements of equipment...
-
Customer Service Associate
4 weeks ago
West Covina, California, United States Circle K Full timeCustomer Service Representative Role at Circle KAs a valued member of our team, you will provide exceptional customer service and resolve issues promptly. Key responsibilities include:Delivering outstanding customer experiences and resolving customer complaintsRinging up sales accurately and efficiently on the cash registerOperating multi-function equipment,...