Restaurant Operations Manager

1 month ago


West Covina, California, United States Wingstop - FWS Full time
Job Summary:

As an Assistant Manager at Wingstop - FWS, you will play a vital role in ensuring the success of our restaurant. You will work closely with the General Manager and team to drive sales, control labor and food costs, and maintain a safe and welcoming environment for our guests. This is an excellent opportunity to develop your leadership skills and contribute to the growth and success of our team.

Key Responsibilities:

• Assist the General Manager in meeting store goals and driving operational excellence

• Assist in recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the General Manager

• Ensure the restaurant environment is always safe for both team members and guests; create a positive culture in the restaurant through respect, recognition, and reward

• Develop positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns

• Deliver excellent customer service to all customers by acting with a guest-first attitude and connecting with the guest

• Assist in tracking inventory, order management, and ensuring accurate record keeping

• Resolve guest issues with efficiency and a positive attitude

• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant

Requirements:

• 2 years of previous food service, retail, or restaurant supervisory experience preferred

• Food Handler Certification required

• 6 months experience using a computer and register (POS) system

• Meet restaurant operating policies and standards, including providing quality food products, cash handling, and store safety and security, with or without reasonable accommodation

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

• Available to work flexible hours that may include mornings, evenings, weekends, late nights, and/or holidays

Benefits:

As a full-time employee, you will be eligible for company benefits, including medical, dental, and vision insurance packages, life insurance, 401(k) with a 4% match, and paid time off. Hourly job | Compensation Range: $18.00-$24.00 per hour. Yearly total compensation of up to $50K (DOE and Location) to include base hourly rate, health benefits, sick time, vacation time, 401(k), free meals.

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