Customer Service Team Lead

3 weeks ago


West Covina, California, United States Floor & Decor Full time

Customer Service Supervisor Role

At Floor & Decor, we're looking for a skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you'll be responsible for providing direction to our Customer Service Associates to ensure a highly attentive level of customer service. You'll also demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures, process customers at checkout, and handle customer refunds and exchanges with ease.

Key Responsibilities:

  • Provide direction to Customer Service Associates to ensure exceptional customer service
  • Demonstrate a thorough understanding of customer service standard operating procedures
  • Process customers at checkout and handle refunds and exchanges

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package


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