Front Desk Associate

2 months ago

St Petersburg, United States FirstService Residential Full time

Job Title: Front Desk Associate

Company: FirstService Residential

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the primary point of contact for residents, guests, and visitors, providing exceptional customer service and ensuring a safe and secure environment.

Your Responsibilities:

  • Customer Service: Provide exceptional customer service to residents, guests, and visitors, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Security and Safety: Monitor and control access to the building, ensuring that only authorized individuals enter the premises.
  • Communication: Communicate effectively with residents, guests, and staff, both verbally and in writing, to ensure that all needs are met.
  • Logistics: Maintain accurate records and logs, including daily activity reports and incident reports.
  • Teamwork: Collaborate with other staff members to ensure a smooth and efficient operation of the front desk.
  • Problem-Solving: Respond to emergency situations in a timely and efficient manner, using sound judgment and discretion.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, adjusting to changing circumstances and priorities as needed.

Requirements:

  • Education: High school diploma or equivalent required; college-level courses in business or hospitality preferred.
  • Experience: Two to three years of business experience, preferably in a customer-facing role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Computer Literacy: Proficient in using computer systems and software, including Microsoft Office and other relevant applications.
  • Language Skills: Fluency in English required; multiple language fluency desirable.

What We Offer:

As a Front Desk Associate with FirstService Residential, you will enjoy a competitive hourly rate of $20.00, as well as opportunities for professional growth and development. We offer a comprehensive benefits package, including dental and vision coverage, and occasional travel may be necessary for training and company events.

Disclaimer:

This job description highlights the responsibilities and qualifications for the role of a Front Desk Associate. It may not encompass all duties and management reserves the right to modify schedules and assignments as needed.

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