Event Operations Associate

2 weeks ago


Alexandria, Louisiana, United States ASM Global Full time

Position Overview: The Event Operations Associate plays a crucial role in ensuring a positive experience for all attendees at ASM Global events. This position requires a proactive individual who can work independently while performing various duties related to guest services.

Key Responsibilities:

  • Welcome attendees warmly as they arrive at the venue.
  • Verify tickets and ensure all guests possess valid credentials.
  • Offer friendly and precise guidance to guests navigating the facility.
  • Assist attendees in locating their designated seating areas.
  • Direct guests to essential services, including restrooms, concessions, and first-aid stations as instructed by the Event Coordinator.
  • Maintain a safe, enjoyable, and friendly atmosphere in assigned areas.
  • Adapt to a variety of tasks efficiently, switching roles as needed without losing focus.
  • Utilize exceptional customer service skills and a positive demeanor when interacting with guests, vendors, and colleagues.
  • Adhere to all operational policies and procedures consistently.
  • Conduct bag checks to prevent the entry of prohibited items.
  • Demonstrate reliability by fulfilling scheduled shifts, including nights, weekends, and holidays as required.
  • Assist guests with inquiries related to events or facility services.
  • Support pre-event preparations, including setup and decoration.
  • Provide necessary accommodations for individuals with disabilities, seniors, students, and groups.
  • Monitor parking areas to ensure security and safety.
  • Report any concerns or complaints to the supervisor or Event Coordinator as necessary.
  • Ensure pathways, concourses, and stairways remain clear during events.
  • Alert management to any suspicious activities or safety hazards.
  • Respond to emergencies and assist in preparing the venue for opening.
  • Must be at least 18 years old.
  • Ability to read, write, and comprehend English in a work environment is essential.
  • Possess a friendly and approachable personality.
  • Ability to follow directions and collaborate effectively with others.
  • Maintain a professional appearance at all times.
  • Perform additional duties as assigned.


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