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Event Operations Associate

2 months ago

Alexandria, Louisiana, United States ASM Global Full time

Position Overview: The Event Operations Associate plays a crucial role in ensuring a memorable experience for attendees at ASM Global events. This position requires a proactive individual who can work independently while fulfilling various responsibilities, including ticket scanning, crowd management, and security checks.

Key Responsibilities:

  • Welcome guests warmly as they arrive at the venue.
  • Verify tickets and credentials for all attendees.
  • Offer friendly and precise directions to guests.
  • Assist guests in locating their designated seating areas.
  • Guide attendees to essential services within the facility, such as restrooms, concessions, and first-aid stations.
  • Maintain a lively, friendly, and secure atmosphere in assigned areas.
  • Adapt to various tasks efficiently without compromising service quality.
  • Utilize exceptional customer service skills and a positive demeanor when interacting with guests, vendors, and colleagues.
  • Adhere to all operational policies and procedures consistently.
  • Conduct bag checks to prevent the entry of prohibited items.
  • Exhibit reliability by working scheduled shifts, including nights, weekends, and holidays as required.
  • Address any inquiries related to events or the facility.
  • Assist with last-minute preparations, including setup and decoration.
  • Provide necessary accommodations for individuals with disabilities, seniors, students, and groups.
  • Monitor parking areas to ensure security.
  • Report any complaints to the appropriate supervisor.
  • Ensure pathways, concourses, and stairways remain clear during events.
  • Alert management to any suspicious activities or safety concerns.
  • Recognize and respond to emergency situations, ensuring the venue is ready for opening.
  • Must be at least 18 years old.
  • Ability to read, write, and comprehend English in a professional setting.
  • Possess a friendly and approachable personality.
  • Ability to follow directions and collaborate effectively with others.
  • Maintain a polished and professional appearance at all times.
  • Perform additional duties as assigned.