Credit Recovery and Research Manager

16 hours ago

ValdeReuil, Normandie, United States Inmar Full time

The Credit Recovery and Research Manager at Inmar is responsible for overseeing and managing credit recovery and research processes for our hospital client base. This role involves developing and implementing strategies to optimize the recovery of outstanding credits, ensuring accurate financial reconciliations, and enhancing credit data. The ideal candidate will be a detail-oriented, highly organized, and empathetic professional responsible for overseeing our Client Research team. This role requires someone who can remain calm under pressure, creatively solve problems, and develop and implement strategies to effectively manage and collect outstanding credits from manufacturers and wholesalers. The Credit Recovery and Research Manager must ensure collections activities are conducted in a manner that maintains positive customer relations while achieving organizational goals.

Key Responsibilities:
  • Develop and implement effective collections strategies and procedures to maximize credit recovery while maintaining positive customer relations.
  • Develop and implement effective client-facing and internal reconciliation procedures.
  • Oversee the day-to-day operations of the team, ensuring timely and accurate execution of procedures.
  • Incorporate technology-driven solutions to automate and streamline operations.
  • Evaluate, recommend, and implement AI and other technological solutions to improve data accuracy, trending, and credit cycle times.
  • Collaborate with Product teams to develop new solutions based on client and market feedback.
  • Monitor and report on key performance indicators (KPIs) related to credit recovery and team activities.
  • Prepare and present reports to senior leadership, highlighting progress, challenges, and recommendations for action.
  • Foster a collaborative and results-oriented work environment, encouraging continuous learning and professional growth within the team.
  • Cultivate and maintain strong relationships with our hospital customers, contracted and non-contracted manufacturers, and wholesalers.
  • Utilize excellent verbal and written communication skills to effectively negotiate and persuade customers to resolve outstanding credits.
  • Maintain a strong knowledge of collections practices, laws, and regulations to ensure compliance.
  • Ensure all records are accurate and up-to-date, documenting efforts, progress, and successes.
  • Identify and pursue opportunities to improve data quality and business processes.
  • Exhibit exceptional organizational and time management skills, prioritizing tasks and handling multiple responsibilities simultaneously.
  • Collaborate with other departments as needed for research or to resolve issues or answer questions.
Requirements:
  • Bachelor's Degree in Accounting, Finance, or Business Administration.
  • 5-7 years of related work experience.
  • 3-5 years of leading people.
  • Strong understanding of financial statements.
  • In-depth knowledge of credit management and financial reconciliation principles.
  • Excellent analytical and problem-solving skills.
  • Exceptional written and oral communication and interpersonal skills.
  • Proficiency in financial analysis and reporting.
  • Proficient in Salesforce, Microsoft Windows, Microsoft Office, Google Office Suite, Accounts Receivable software platform (Oracle preferred).
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Advanced Excel skills (Macros).
  • Propensity for continuous learning.

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